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Are you guys actually around?
- Thread starter ostrow
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Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
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Hope they are ok. I have no experience with them and maybe long delays are normal for them, but in these times one gets concerned.
I'm assuming based on the activity they have prior on here that folks have had positive experiences?
I'm assuming based on the activity they have prior on here that folks have had positive experiences?
If anyone hears anything whatsoever from this company, please be so kind as to message me or post here. I will update as things change.
My card was charged Wednesday. I've heard nothing since. I Iill give it to Monday as they are a sponsor here and others report they have had good experience. Hopefully, there is an explanation AND they are all ok.
But on Monday I will have to contact my credit card company.
As I said, I will update, while continuing to hope they are all ok.
My card was charged Wednesday. I've heard nothing since. I Iill give it to Monday as they are a sponsor here and others report they have had good experience. Hopefully, there is an explanation AND they are all ok.
But on Monday I will have to contact my credit card company.
As I said, I will update, while continuing to hope they are all ok.
Just issued you a full refund! Next time message your vendor through their website instead of your personal email, it might not go to the junk folder and not be seen. And if you pick a Saturday delivery please pay for it or it may not get shipped. Thanks again and sorry you had such a bad experience with my company. One love
No you contacted me through your personal email.... this is what it looks like when you contact me through my website... it doesn’t go to my junk and it doesn’t say the persons name.
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And about the Friday thing.... you made the order Wednesday and our site has a 3 day blackout for every order so no possible way it let you pick Friday... just saying since you keep trying to make it seem like I’m lying or something. Anyway it’s a done deal, you’ve been refunded. Thanks again and happy holidays 
It's not a yes or no. I did both.
I contacted on Thursday, on Sunday and today through the website. For your own verification, please check. If you don't have a contact today from me, just call or text me or email and I will do again and inform.
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Well of course I’m a little bitter lol not a good feeling when the owner of R2R contacts you first thing in the morning in a private message with a customer. Also starting a thread and talking about cc companies.... honestly if he wouldn’t have done all of that I probably would have send him double the value of his order because that’s the type of business man I am. If I make a mistake and know it was my bad I usually compensate generously. My point was that I never got his messages because he didn’t message me through the site as a first time buyer, most all of my clients messages show up after we communicate 1 time but how is it my fault that some dude who’s never emailed me emails me and it goes to junk? That’s why I always tell people to message me directly through the site so there is no communication issues. Anyway I have a lot of boxes to ship today so I’m signing off. Peace out
I dunno. I'm not bitter. I totally understand where he's coming from. From his end, it appears all is working right and seems I've been in err. And he didn't like the public reach out. I get it and get why.
From my end, I tried everything and seems his end was in error.
What's clear to me is tech has hiccupped. Those were the errors.
For some reason my emails go to his spam. Happens. If there's instruction somewhere not to email direct, I missed that. But no matter, I absolutely simultaneously contacted via the website. Seems that also failed. I hope they check that out cuz seems that would suck if that hiccupped too.
Who knows? I really tried not to accuse here of anything. I posted thinking, well, if there's some problem with website or email, here's another venue and they are a sponsor. Maybe a heads-up can help out.
Was I concerned of a possible problem? Sure. We've all had bad experiences. I was a new customer. And been burned recently eslewhere.
If there's bitterness sounding in messages above, I apologize for sure. I never felt any of that. I was concerned there was a health or business issue - I thought I tried to be pretty clear on that.
Most important - I have no ill will and believe in second chances.
Stuff happens. Ya shake hands (digitally and socially-distanced for now!) and move forward.
For this old-timer reefer, I'd love to be a consistent and loyal customer. It seems they have some at least loose connection to one of my favorite dudes who no longer is in the reef business. With whom I was a long-standing and loyal customer.
Either way, I have nothing but good wishes for them going forward.
I asked to reinstate the order. If they pass, I'll let this settle down and try again in the near future.
Stay safe everyone!
Bro you didn’t try everything, you hit me up 3 times through your personal email, you could have reached out through my website messaging, could have private messaged me on Reef2Reef without getting the owner involved, could have reached out on my FB business page could have reached out a few different ways, you claiming you exhausted all means is just crazy... you tried 1 way lol and it was the worst way. I’m not mad at ya but your insisting you contacted me using my website messaging system and that’s a lie! You did not because I’m telling you I get like a hundred messages per week from random people and customers, I know exactly what you did. Anybody that starts talking about chargebacks and credit card companies hits a soft spot with me and my company does well enough that I don’t want to do business with those types of people. That’s was your mistake. And anyone bashing me on this thread can just not buy from me either, I don’t need pot stirrers as customers and don’t need the extra drama from the keyboard warriors
And I don’t do business with people that lie and try to make me look bad in the public eye by starting a thread arguing about a bunch of Bs on a public forum that I pay a LOT of money yearly to sponsor!!! In my eyes it’s done but now you have all the instigators chiming in because they know I don’t put up with it and will talk back! Guys if you don’t like me please take your business elsewhere!!!! It’s very simple!
This is rich. And says a lot.
When you discover your website form failure, I wonder if you will return here? Sadly, we now can guess the answer to that. Only one person is making accusations.
I'm doing you an unwarranted favor. Your website form 3 times failed, including immediately after you refunded. If the phone ending in 7055 belongs to your business, I texted to that alerting to the message I sent through that form. I received that phone number as a text alert about the order refund. I assumed it was automated and linked to your phone. I replied to it immediately with the alert that I sent another message through the website.
This is for anyone in the future who may be confused by this thread and not know whom to believe.
Logic will tell you: there is nothing either-or here.
1. Yes, I emailed (by the way, their email address is all over their website, they email an order confirmation that is automated, but the email has no "do not reply" or any other instruction about communication).
2. When I got no reply by my expected day of delivery (I believed I selected one day. He claims the order had a different day. I choose to accept I could be mistaken on that, though obviously now I have doubts) I again emailed AND used the website form.
3. I decided that was a good idea for all communication and so from then on, I copied the message I wrote on the form, hit send and then ALSO emailed.
4. They offer no phone number.
5. He aggressively indicates here do NOT use their email address, even in reply to their messages (which is how I first emailed them).
6. Either his website communication form does not work, or else he is choosing to not reveal that he in fact received messages from me. Unlike him, however, since I cannot confirm the latter I will assume the former. Something is wrong with the tech.
7. I came here and contacted the owner precisely because this vendor is a sponsor. I guessed - correctly - that he had other ways to reach them.
You can decide for yourself who is lying.
As always, caveat emptor.
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I was called a liar at least three times. People may read through in the future. I wanted to post a last, clear message to such future readers. And now, yeah, peace out. Vendor has revealed himself, methinks.
This is why you got a refund lol I can tell the type of person you were from the start. No that’s not my phone number and the reason I don’t offer one is because I would spend all day everyday on the phone teaching customers how to keep sps lol don’t have a lot of time for that except through messaging. I can post a screenshot of your order, you picked Saturday, like I said Friday was blacked out for the 3 day window. I don’t lie lol I’m as honest as they come and have no reason to lie. The messaging system works fine! Once in a while I get a customer trippin out because they message me through their own e-mail platform and it goes to junk, my Shopify messages do NOT go to junk! Never in the three years on Shopify platform has a customer message sent through the website go to junk. If there was an error it would be a common think to see... I get THOUSANDS of messages per year and honestly only you and 1-2 other people have had this happen and it’s because they and you didn’t message me through the store contact. You probably copied and pasted my company’s email into your own e-mail platform and sorry but that means it will go to junk unless Iv had dealings with you before.
Awesome so please take your business elsewhere
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- Status
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
