• Thank you for visiting the R2R Marketplace! Please consider becoming a Supporting Member today! In addition to all the perks of becoming a supporting member, this notice will also be automatically removed! Click here for more details and Happy Reefing!

Artfully Acrylic and their clear view lids

Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

fbodykiller

Well-Known Member
View Badges
Joined
Mar 15, 2009
Messages
545
Reaction score
64
Location
Madisonville, Louisiana
Rating - 0%
0   0   0
when I first saw these lids I knew I had to have one for my rimless aquarium. I sent a message for pricing and was given the following.



After several emails back and forth they decided that they were overwhelmed with the product raised prices and now refuse to give the original quoted price. Pretty crappy in my book! Good luck!

Here is the last response.
 
Last edited by a moderator:
My whole problem is the fact that they won't honor that pricing. If they would honor the original pricing minus he 10% I would have never pPsted this thread.
 
in my business if I give a price. We honor the price for 90 days plain and simple. They should honor the price for the people they sent this pricing to.
 
Private messages and emails are not allowed to be posted. You can post a summary but not the actual messages. Thank you.
 
This is not the place for this at all.

However, since it's here now...for everyone elses knowledge that will inevitably stumble upon this....

This consumer was offered private introductory/early adopter pricing which was later revised to adjust for added/miscalculated administrative and labor costs collectively. He was provided a code that would allow him to check out with the original introductory pricing he was given. The 10% discount mentioned as not being honored was for early submissions that assisted us in building our library of popular/standard size tanks. His lid submission request was for a custom built tank which, though we are absolutely happy to build and are building quite a few of, doesn't contribute to the standard lid library and therefore did not qualify for the add'l 10% discount.
 
That is a false statement. You said you did not allot for the extreme administrative time involved in this process and have adjusted your pricing on the website accordingly.
Which goes back on the word of you original post. Goodluck im sure you will do well. As much as I wanted this product. I choose not to do business with you because I am old school..
My father taught me that "You Are Only As Good As Your Word"
You going back on pricing means your word is no good.
If you had good business ethics, you would have honored the pricing sent to those originals and moved on from there. It was less than $20 but its more principle than anything! Apparently the money is more important to you.
 
What's false?
We did say as you said in PM..."You said you did not allot for the extreme administrative time involved in this process and have adjusted your pricing on the website accordingly. "
We said in our very last post here...."...pricing which was later revised to adjust for added/miscalculated administrative and labor costs collectively"

Both statements are both saying exactly the same thing here.

You were given a discount code to use at checkout that was giving you the introductory pricing, which we sent to you and we agreed to honor, even though it was miscalculated and underestimated.

What you created this whole post over was you not being provided the add'l 10% intended for submissions which contributed to our popular/standard tank library. A custom tank (which yours is) did not qualify for this in the first place so it is mute.

My parents taught me a lot of great things too. They were, and my mother still is to this day, ministers for the Salvation Army. I believe I know a thing or two about my word. I was taught even more about God's word, but my word is also strong.

As I told you in the PM string, I have no problems if you do business with us. Nor do we have a problem if you take business elsewhere. We did honor the original inaccurate pricing for those "originals" as you mentioned and have moved on from there. Quite a strong majority of them have used their discount codes very happily. We have had nobody else complain as you about it. So, our conscience is clear.

Have a blessed day and thanks for the kind wishes on us doing well.
 
Please show me in your original message where it says custom or standard. The pricing was strictly on sqft. Nothng about standard or custom
 
If your tank is not a listed model let us know and we will get you taken care of so you are able to checkout is what i was told AFTER I told you I had a custom sized tank!
 
I'm so sorry you are still confused about this. Truly, I wish you would resort to PM to alleviate this confusion. It is the appropriate place for this after all. Especially considering it involves special pricing that was provided through "Private" message...not open forum...and involves a specific private matter that only concerns you...not the general reefing community.

Please show me in your original message where it says custom or standard. The pricing was strictly on sqft. Nothng about standard or custom

"For a LIMITED TIME ONLY we will be offering our ClearView Lids with 10% OFF the below pricing!! This is a limited promotion as we build up our library of standard and popular lid sizes. To enjoy this added benefit, we may need you to provide us with/verify internal dimensions of your tanks top opening."

This was in the original PM you received. It shows the 10% OFF was applicable as we build our library of standard and popular sizes. It further states the customer would likely need to provide/confirm internal tank dimensions. Naturally, with any custom lid (as yours is) this would be a given requirement regardless and has nothing to do with the building of our library. Therefore, the 10% extra does not/will not apply.

If your tank is not a listed model let us know and we will get you taken care of so you are able to checkout is what i was told AFTER I told you I had a custom sized tank!

Of course we told you that we would get you taken care of. You having a custom tank did not restrict you from the promotional/early adopter pricing. It only excluded you from the add'l 10% for those that contributed to the tank/lid library.
 
I've been patient in trying to explain this to you. As was clearly explained above, and in PM, our word was never breached as you were offered original pricing as promised. Pricing increase was explained and is truly justified.

Agree to disagree. Best of luck. Have a blessed day.
 
You are flatout not telling the truth!
You said that the costs involved are too high for you to provide another 10% on top ofthat and this level of product quality and customer service. You said you made a mistake in pricing but provided a solution..... At a HIGHER price without the original discount.
You also said that the 10% was the early adopter discount. That has been subbed out for the discount code which was less than the original pricing given. All FACTS!
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

IF YOU HAD TO TAKE A REEFING EXAM, WOULD YOU PASS?

  • Yes!

    Votes: 32 45.7%
  • Not yet, but I have one that I want to buy in mind!

    Votes: 9 12.9%
  • No.

    Votes: 26 37.1%
  • Other (please explain).

    Votes: 3 4.3%
Back
Top