At what point do you put a vendor on blast?

Those things you circled appear to be disco ball affect from LEDs. Photographing corals is very challenging. They most likely made some adjustments to white balance, trying to get the colors to appear the way they look in person. Although it's not always that simple, and certain colors shift more than others. Which is why your yellow tenuis looks green in person.
Since they gave a refund, it appears they weren't purposely deceiving you. It's a costly lesson in photography for the vendor.

Agreed - I take photos for a living and taking photos of corals can be a real test (mostly of patience!).

I don't want to say they intentionally deceived me, but, I think a more accurate picture should be listed because not only is the color different, but the tissue shading is different for lack of better words.

End of the day - I am not totally upset, more annoyed that I don't have the corals I want. I will be paying attention to their website and see if anything changes. If asked privately I will certainly advise there is a risk with this particular vendor.

I want to take this opportunity to shout out to Unique Corals. I have had the best overall experience with them, both with efficiency and accuracy to posted pictures. Little to 0 variance.
 
Did they give you any explanation as to why you didn't receive what you ordered? I don't have an issue with anyone calling out vendors with these types of things, it's what keeps them honest really imo.
 
Did they give you any explanation as to why you didn't receive what you ordered? I don't have an issue with anyone calling out vendors with these types of things, it's what keeps them honest really imo.

I got the standard "we don't manipulate photos in any way" followed by "we make slight adjustments to true appearance."

I don't feel inclined to publicly call them out since they seem to be making an effort but I am not buying that they only made "slight adjustments."
 
Also check out these circled portions. Opinions? These were offered to me as "exclusive" for store credit on the chalice I didn't receive. I'm glad I took the cash back.

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Good eye. Those yellow portions on the frag rack are the calling card of an inexperienced photo editor. You can tell all they did was increase the red on the overall picture. You can shop overly blue pictures to look natural, if you understand what the software is actually doing. People like that take an unusable picture and just apply a digital red filter on it, makes everything that was once blue turn an odd yellow green that nobody anywhere has
 
You can do some wild stuff in Camera RAW.
 
As was mentioned, always look for stuff in the photo that you know the color of. I constantly see even hobbyists selling corals under what appears to be a Black Light. I always want to post "Do you have any photos of it not under the bluest light I've ever seen?" Maybe that should be a thing: Bluest Light I've Even Seen #BLIES
 
Yes. Reason why I always ask for daylight pics.

Every heard of “selective color”? You can make any coral any color without affecting much anything else.
 
Good thread. Somewhat unrelated question... Is there a like photoshop for video. Im just wondering if people can manipulate video the same way they do photo?
 
Good thread. Somewhat unrelated question... Is there a like photoshop for video. Im just wondering if people can manipulate video the same way they do photo?
Yes, you can apply the same effects is Premier Pro.
 
I used to be an on-line retailer of coral and sold a lot of wild and maricultured colonies as well as frags.

The coral you received does not appear to be the same one that you ordered. The colony and base shape appear to be different, though the angle of the pics is also different. Also the coral in your pic would probably not fluoresce that bright yellow under any kind of blue lighting. It is good that the reseller is taking care of the problem.

As others have noted, it is hard to get good representative pics of corals and many online sellers either do a poor job which appears to be the case with your seller or worse they enhance their pics. I used Photoshop to color correct all my pics to look as they did to the eye under normal 'day' lighting though I was no expert by any means. When an order shipped, all the corals in the order would be grouped and a pic taken just before they went into the box. I would send that pic to the customer so they would know what they should look like coming out of the box. I used black egg crate so I could set the gray point to make color correction easier. A couple of example pics are attached.

And let me state one thing emphatically!!! If corals are shipped correctly, the colors DO NOT CHANGE OR FADE during shipment! Don't let anyone tell you otherwise. If they did, then all resellers would be getting brown/dull corals on our inbound shipments and that never happens unless there is an issue like a delay or misapplication of heat/cool packs.

I see way too many people plunking down big dollars for some brightly colored corals pics online and then posting pics of browned out corals that they received in the shipment. Inevitably they are told it is normal shipping stress and to give them some time to 'recover'. That is BS plain and simple. They either looked like that going into the box at the reseller or the shipping they used was inadequate. Hobbyists need to hold the resellers accountable for delivering what they are selling.

Someone mentioned Unique Corals earlier. I was a wholesale customer of UC and they do a pretty good job of representing their corals accurately and shipping well.

--- Ken

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Great picture Ken. I would expect them to be true representation based on the rock rubble. The biggest issue we all face is people who are good at manipulation. Not even on purpose. But as a photographer and editor: I’ve learned to zoom out and edit color. Reef keepers, no doubt are editing fee to zoomed in and are going past the point of real on accident or purpose.

But larger issues remain. For example. The biggest mistake is taking the picture with anything but the smallest amount of blue spectrum even on. Most people run around 15k lights. And a coral under 15 k doesn’t look like a coral under reefbrights. If you have your blue on full or even full spectrum. Your camera can’t take an accurate photo. Therefor you have to drastically alter it in post production. To try to get back to reality. And most people can’t do thst.

If you want the photo to look full spectrum. Then you need to turn your blues way down or off and your picture will actually still be pretty blue and require minimal post. But people are just taking blue only picks and selling it. For the blue look only. It works if the user only runs blues but if they run full spectrum they don’t know what they are even buying


The biggest thing to look for is rocks, egg crate etc. something you know the color off. You could even take a screenshot and edit the posted picture yourself to normalize it and see the real color.

But your sample photo is vastly different. He original looks like it was taken under t5 blue plus. The rock, eg crste EVERYTHING is solid blue. Thst isn’t natural or st least not under full spectrum. Your picture the rock is very purple. Full spectrum coraline algae. If you crank the temperature slidersnons your picture you will get close to the coral shown. But,, the Florencensnis over the top of course.

I recently bought. 35 dollar zoanthid feag thst was like nothing I had Sean before. And the egg crste looked pretty real. What I got I wouldn’t have paid 2 dollars for. Super boring super basic zianthids.
 
Brockly is spot on about looking for things like the plugs or bases that you know should be white or gray. They are a good indicator of whether you are seeing something close to the correct colors or not. Shots where more than just one coral is visible can also be enlightening. While it is relatively easy to tweak one coral to go from bland to awesome in Photoshop, it is much harder when there are multiple corals with different colors.

He is also right on about turning off the LED blue channel for pics. Cameras are much more sensitive to blue than the human eye is which is tuned more towards green. I was running my own brand of LEDs and would turn the blue channel off completely for pics but the white channel still had some blue in it. To the eye, the coral colors would look very yellow and blah, but the pictures would still be too blue. They could be corrected to what I considered to be about a 15K look by basically just doing a gray level adjust on the black egg crate (or something else that I knew was gray like the colony base) which would get me close. Other than than, I might adjust the brightness or contrast a bit. I never tweaked the RGB color levels themselves. I found that would almost always create color issues like you see in the pics that were posted. With my LED lights running normally with the blue channel on, the pictures would be so far out of whack on blue that they could not be adjusted to make them look anywhere close to correct.

White egg crate aggravates the problem when using LED. The camera does pick up disco ball colors on the white from the individual LEDs that you don't see with the eyes. These will usually just be spots of colors though and if you know what you are looking at, you can discount these as not being color manipulation. In the pics where the egg crate looks almost solid yellow, that is almost certainly due to the red level being too high for one reason or another. Again, the pics look more like poor photography or color correction than intentional misrepresentation.

One reason that I took group pics for the customers is that it is much harder to fake colors when you have multiple different colored corals in the same shot. It also helps to get the colors correct if you are manipulating the pic in Photoshop. There is nothing like having a red, green and blue coral in the same pic to keep you honest....

BTW, there was a big sale on R2R a month or so ago where the vendor had pics of the corals under both blue and standard lighting. I was very impressed with how well they had done representing the coral honestly under both lighting schemes so you really had a good sense for what you would be getting. There were more corals visible in the pics than just the main one which helped as well. Unfortunately, I don't remember which supplier that was or I would give them a shout-out. Having tried to do the same thing for years I know how hard it can be.

My main point is that if you buy a coral from an on-line supplier from a pic, you should expect that same coral (or something that looks very close to it) to arrive on your door-step. If you don't, you shouldn't let them put the blame on you. It is their job to fairly represent the coral that they are selling and then deliver the coral that they sold to you in good condition. Once it is put into your hands in good shape, then the burden is on you.

--- Ken
 
Would a yellow camera lens filter cause that yellow look in the circled areas?
 

IF YOU HAD TO TAKE A REEFING EXAM, WOULD YOU PASS?

  • Yes!

    Votes: 32 45.7%
  • Not yet, but I have one that I want to buy in mind!

    Votes: 9 12.9%
  • No.

    Votes: 26 37.1%
  • Other (please explain).

    Votes: 3 4.3%
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