ATK not working

[Lui1521]

I’m new to the apex system since I got it as a Christmas gift from my wife just recently. I bought an ATK this week from @MarineDepot and installed it last night. The problem is it is not pouring out water and i know that the PMUP is trying to pump out water. I tested it by just turning it on and by lifting the sensor up in such a way that the bottom part barely touches tge water with the sensor not ever close to the water line. I removed the hose from the bulb/ balloon attachment and WATER COMES OUT OF THE HOSE!!! I’ve updated everything. Read everything and watched all the videos I can possibly watch related to setting this up. I’m ready to throw it to the brick wall. (If only we have a brick wall)

 

[._Z_.]

I had issues where the PMUP was buzzing/whirring but water wasn’t coming out of the line, is this the problem you’re having?

 

[Lui1521]

I had issues where the PMUP was buzzing/whirring but water wasn’t coming out of the line, is this the problem you’re having?

It’s making a bussing sound but it may be because of it hitting the bucket of RODI that I’m using. Water comes out of it as long as it’s not connected to the sensor’s attachment.

 

[._Z_.]

If I’m understanding you correctly I suspect your problem is the float valve. I had to take mine off for it to work.

I contacted their customer support And they said to make sure the valve was positioned properly. I ended up just taking it off. Lemme see if I can attach the instructions they gave me

 

[._Z_.]

This is what they told me to try

 

[WWIII]

Sometimes float valves have problems from the factory. The hole that lets water come out is very small and sometimes there is still plastic covering it. Not sure if that's the issue here, but if it's designed like many others that is what I would suspect/look for. May have to get a replacement if that's the case, but would talk with Neptune and Marine Depot first.

 

[Lui1521]

This is what they told me to try

Mine looks like it is in a 90 deg angle. So I can just force it to move??? I’m afraid to break it.
***On my picture, because of the angle of my camera, It would seem like it’s hitting the protein skimmer but it’s not.

 

[._Z_.]

Yours definitely looks like it may be out of position from what they told me it should be at.

It’s a bit tight but you should be able to adjust it around that elbow shown in the picture. It will make audible clicks when you adjust.

 

[Lui1521]

Sometimes float valves have problems from the factory. The hole that lets water come out is very small and sometimes there is still plastic covering it. Not sure if that's the issue here, but if it's designed like many others that is what I would suspect/look for. May have to get a replacement if that's the case, but would talk with Neptune and Marine Depot first.

Hmmm it does squirt out water it I manually push the balloon down. I’m expecting the water to pour out instead of a forceful squirt.

 

[rob safron]

Yep. Looks like even though the bulb is down, the position is actually turning the flow valve off, like it should if the water hight was too high. I can take a pick of mine in a little bit

 

[WWIII]

Hmmm it does squirt out water it I manually push the balloon down. I’m expecting the water to pour out instead of a forceful squirt.

If water comes out at all then the hole isn't completely covered. I guess it could still be partially blocked, but would try the recommended adjustments 1st, if you can.

 

[rob safron]

Here is mine positioned.

 

[._Z_.]

Hmmm it does squirt out water it I manually push the balloon down. I’m expecting the water to pour out instead of a forceful squirt.

The squirting is expected. The hole for the water to flow through is pretty small.

 

[rob safron]

No it’s a slow stream.

 

[Lui1521]

It’s working now! I did the 4 clicks from the straight position and seems like it helped with the blockage. It’s giving me a steady stream. Seems like I have the same angle as what Rob has in his picture after readjusting it. Thanks everybody!

 

[._Z_.]

It’s working now! I did the 4 clicks from the straight position and seems like it helped with the blockage. It’s giving me a steady stream. Seems like I have the same angle as what Rob has in his picture after readjusting it. Thanks everybody!

Glad we could help. I was ready to RMA my pump when I went through this same thing lol

 

[Lui1521]

Glad we could help. I was ready to RMA my pump when I went through this same thing lol

You guys are awesome! I was ready to give up on my ATK.

 

[Pete1968]

We all had the same problem, i was on the phone with neptune for over an hour as soon as i removed the float valve, bingo problem solved, it turns out the hole in the float is way to small its a terrible design flaw! Remove the float your problems will be gone

 

[Piranha_Owns]

I am having this same issue it's like the water is barely coming out. I've had to increase my top off time to ten minutes just to allow it to work. How did neptune not catch this horrible flaw before bringing this to market.

 

[Pete1968]

Not sure, but very poor design, neptune was trying to tell me the pump was bad I actually returned the first atk got a replacement one and boom same thing, my son recommended taking off the float because he had same problem, and of course he was right, I would think by now it would be recalled and a new float put on there