Bashsea Smart Series 30x18x16 Sump White

[Thad disbrow]

I ordered this from Bashsea and it was received damaged. As you can see in the pictures the center baffle and 3rd baffle were cracked a little. I used aquarium safe silicone to repair them and works fine. Water tested and used it for 1 week until Bashsea shipped my new sump since they did a UPS claim. If you don't mind a little silicone around the inside in the 2 baffle areas it's a brand new sump! $140 & free shipping to continental U.S.

 

[ReefZ1lla84]

Great sump I bought the 36” version for 380$ shipped so great deal too. GLWS

 

[Thad disbrow]

Well if you got for 380 I guess maybe I will lower price to 140 then... any takers?

 

[ReefZ1lla84]

It was on sale normally 450$ I think ur price is fair

 

[Thad disbrow]

Ahh ok, thanks!

 

[ciscom]

I'm interested. Pls PM me

 

[Big D]

I‘ll take it if ciscom doesn’t. PM me your PayPal info.


D

 

[ciscom]

I‘ll take it if ciscom doesn’t. PM me your PayPal info.


D

Yes, I want it, If it hasn't sold already. Waiting to hear back.

 

[Thad disbrow]

Sorry I just figured out my PM was sent to no one could. I just changed that and sending you a PM

 

[76rhino]

I’m happy yours was replaced ...
I have recently had a similar issue with them where I ordered a 36x15x16 smart series sump and it too arrived damaged with the center baffle missing a chunk and one of the fill tubes broken ..
Am way beyond disappointed as this sump was delivered while I was away on business ..
It was left on my porch by FedEx ..
Two days later I arrived to open my package and the Ridiculousness began...
They were notified immediately... but there office was already closed for the weekend ..
Finally Monday they contacted me to let me know that they had received my email and they would be in touch ..
Three days later I get an email asking for additional photos and a statement kind of leaning toward them not being sure if this was going to be covered ..
As if there is any question to if I’m going to accept this ..
This is still blowing me away every day that they have not sent a replacement , a return slip ..
Or at the very least acknowledgement that they are going to make it right ..
Will see how this pans out ..
But as of right now ..
I would not recommend anyone deliberately puts there faith in this company .

 

[Thad disbrow]

Oh no! I purchased it from premium aquatics. Normally the contact on emails is Luke P and has always been great through the years that I have dealt with them. However he was out of the office so another lady I think Michelle handled it right away. Sent replacement etc. Luke P then returned on the following Monday and only asked for the tracking number to be confirmed on the sump and case closed. Sorry to hear about your troubles. Did you buy from premium aquatics or direct from bashsea?

 

[76rhino]

Actually ..
I did hear back from them today “ aquarium specialty “ and it looks like they are taking care of things ..
Miscommunication and lost emails made me fear for the worst ..
there were many messages that went directly to the junk folder for some odd reason ..
But made it pretty east to come to the conclusion that I had been written off ..
The lady I talked to today “Kristen “ was very pleasant and reassuring ..
I still have high hopes of using this particular product as I can see that it was nicely built before it was kicked around in shipping ..
just going to have to be a little patient I suppose .

 

[silochan]

ill take it