BBB

BedrockIOMC · May 31, 2019

I wonder why neptune isnt a BBB company. Well looking at the reports filed on them and them not responding or care and not doing anything to make it better is one reason I would say. With a rating of a D- thats not good. They really should try to care about their customers better. I know I file a report with them and they did nothing about it.

https://www.bbb.org/us/ca/morgan-hi...ectronic-supplies/neptune-systems-1216-253725

TK_KW · May 31, 2019

6 complaints in three years, is nothing. Have you ever created a ticket with them? There customer service is honeslty some next level sh_t. Their the best!!

blazeby · May 31, 2019

I've had to use their service dept 3 times in the past 5 years and each time they've gone above and beyond, replacing parts for free that were way out of warranty.

CoralNerd · May 31, 2019

As a reefer I never even thought about BBB. Look at a different source for reviews.

Mhart032 · May 31, 2019

TK_KW said:
6 complaints in three years, is nothing. Have you ever created a ticket with them? There customer service is honeslty some next level sh_t. Their the best!!

Ive honestly never had bad customer service with them. If i attach the info for them they normally just go right in fix the issue and are out only to notify me that the error / problem has been corrected. I had a AFS not work out of the box, shutdown all my modules and with in an hr it was all fixed and back online and the AFS was programmed. Mind you my tank is super Neptune heavy as well. 2X eb832s 2X wavs, AFS, WXM, FMK, LDK 2X dos with reses, 2X gyre to apex modules and PM1 for the alkatronic. to find the issue and fix all that in an hour email to email is pretty good **** to me.

dante411x · May 31, 2019

I have very mixed feelings about this. On one hand, their customer service is good. But getting through to that customer service on the other hand...

D sounds accurate

Dr. Reef · May 31, 2019

This is something a whole lot of people dont know. BBB is not a government run operation nor has any authority over any business.
It is a private organization.
If you own a business you will have to pay $300-500 per year to be a member.
If you are not a member they dont have a file on you.
You can submit a complaint or good remarks on any company whether they are members or not. BBB will report it on their website.
That's about it.
If a company have many complaints its rating system will give it a lower grade and if a company has positive feedback they will give it a higher grade.
Honestly that system is a broken system as well. This is statistically proven, people complain more that they leave positive feedbacks.
They have no say so in someone's business like most people think when they say I am going to report you to BBB.

tehmadreefer · May 31, 2019

People still look at the BBB? Lol

Lightdir · Jun 1, 2019

I have had several dealings with the support department recently and they are top notch. I got a response within a hour or 2 of submitting a ticket ( which states 12 to 24 hrs response time).The issues got resolved very quickly.