So here I sit, It's 10:20am and Fedex hasn't been here to drop off my much anticipated delivery. I placed the order last Wednesday and the Seller informed me then that they would ship Wednesday to arrive Thursday. I haven't received any tracking info despite reaching out to the seller last night and several times this morning...
That's the set-up for what has been an ongoing source of frustration for me. Over the past 2 years I have become increasingly more addicted to this hobby. As I've progressed and my taste has changed, I've found it increasingly more difficult to find the coral I want locally. I've moved to online to fulfill my needs. This is where my frustration comes in.
I've dealt between 20-25 vendors over the past year. Some private sellers but the majority were website based vendors. In these dealings, I've dealt with some phenominal vendors. I would say Battle corals, Calikid corals, Legendary corals, Unique Corals and Cherry Corals are amongst the best. I've also dealt with some pretty bad vendors.
The #1 most frustrating issue has to be poor communication around shipping. Today is another example. Unfortunately I am not independently wealthy. Each order I place requires that I take time off of work to be home to receive my shipment. This can be touchy. I can't tell my boss I need time off to receive a coral shipment.
So here I sit, no communication from the seller confirming my shipment. Pretty sure I'm waisting my time and will likely have to take another day/morning off to receive the shipment at a later date that's more convenient for the seller. If my experience in this matter holds up, the conversation with the seller will go something like " sorry bro, we got super busy and didn't get a chance to send your order out" or some version of that.
My job is what allows me to buy coral and support my interest in this hobby. Forgetting that shows a serious lack of respect for your customers. If you want to be a coral vendor, my biggest recommendation is Be respectful of your customers time! If you do that for me, I will be a loyal customer.
Thank you to those that live this value!
That's the set-up for what has been an ongoing source of frustration for me. Over the past 2 years I have become increasingly more addicted to this hobby. As I've progressed and my taste has changed, I've found it increasingly more difficult to find the coral I want locally. I've moved to online to fulfill my needs. This is where my frustration comes in.
I've dealt between 20-25 vendors over the past year. Some private sellers but the majority were website based vendors. In these dealings, I've dealt with some phenominal vendors. I would say Battle corals, Calikid corals, Legendary corals, Unique Corals and Cherry Corals are amongst the best. I've also dealt with some pretty bad vendors.
The #1 most frustrating issue has to be poor communication around shipping. Today is another example. Unfortunately I am not independently wealthy. Each order I place requires that I take time off of work to be home to receive my shipment. This can be touchy. I can't tell my boss I need time off to receive a coral shipment.
So here I sit, no communication from the seller confirming my shipment. Pretty sure I'm waisting my time and will likely have to take another day/morning off to receive the shipment at a later date that's more convenient for the seller. If my experience in this matter holds up, the conversation with the seller will go something like " sorry bro, we got super busy and didn't get a chance to send your order out" or some version of that.
My job is what allows me to buy coral and support my interest in this hobby. Forgetting that shows a serious lack of respect for your customers. If you want to be a coral vendor, my biggest recommendation is Be respectful of your customers time! If you do that for me, I will be a loyal customer.
Thank you to those that live this value!
