Best way to contact Red Sea

MTBake · Jan 27, 2021

What is the best way to contact Red Sea?

I have an issue that should be covered under warranty. However, the tank in question was won through last years R2R partner member raffle. My local fish store that sells red sea stuff won't touch this at all because it was a raffle prize. They told me to contact red sea directly.

Anyone have an email or phone number? I'm not sure if I'm just overlooking it but can't find anything on their website. Any advice would be appreciated.

dragon99 · Jan 27, 2021

Toll Free: 888-733-7329
[email protected]

MTBake · Jan 27, 2021

Thank you!

Not sure why I couldn't find it, lol.

AZMSGT · Jan 27, 2021

Tech Support inquiry - Red Sea

In order to assist you as quickly and effectively as possible, please complete the form below in detail. You may also find the solution to your inquiry in our new Resource and Support Center. For urgent assistance, please contact your local Red Sea Dealer directly.

www.redseafish.com

When I had my seem fail on my 625, I contacted them direct Via the above link. Attached pictures and so forth. If it was a raffle win, what company provided the tank? Was it RedSea or was it R2R? I needed proof of purchase on my tank. If RedSea gave it to the raffle they should have documentation. Also you could probably use the Raffle thread and winning name as proof.

FWIW, they were very easy to deal with.

MTBake · Jan 27, 2021

AZMSGT said:
Tech Support inquiry - Red Sea

In order to assist you as quickly and effectively as possible, please complete the form below in detail. You may also find the solution to your inquiry in our new Resource and Support Center. For urgent assistance, please contact your local Red Sea Dealer directly.

www.redseafish.com

When I had my seem fail on my 625, I contacted them direct Via the above link. Attached pictures and so forth. If it was a raffle win, what company provided the tank? Was it RedSea or was it R2R? I needed proof of purchase on my tank. If RedSea gave it to the raffle they should have documentation. Also you could probably use the Raffle thread and winning name as proof.

FWIW, they were very easy to deal with.

Invoice has the following info;

Bill to: Miscellaneous-IL USA

Ship to: my name and address

Terms: prepaid

It also has the following below the description;

Title to above goods remains with Aquaculture Technologies Inc. until payment is received in full.

There's another line under that too.

Important notes;
R2R Partner Raffle
Per Scott-no charge for shipping
And my phone number

Hope this goes smoothly. Noticed the seam issue 2 months ago. Its getting worse. Want to get it replaced before it starts leaking.

Going to call them tomorrow.

Edit:
It's the packing slip. Not the invoice.