I bought two Tunze 6040 powerheads from Dabcrusher. One came with a repaired cord right at the powerhead (see picture). After four pages of correspondence he finally refunded me my money for one of powerheads and then mentioned he works or Algae Barn and knows the Tunze rep and stated they had issues with a batch of bad cordsets.
So I decided I should check the other powerhead closer and noticed sure enough it had cracking at the powerhead cord. I have asked him to help me get this second one replaced through Tunze before I return the powerhead he refunded me originally for.He refused to help me with the second bad powerhead and threatened to file a claim and recoup the refund he sent. Now I have two bad powerheads. This person obviously new the issues with the cords before he sent and instead of getting the issue solved with Tunze before sending them out stuck me with them. getting me a new cord set or at least the invoice so I can deal direct with Tunze should not be so difficult. What really sucks is I had just sent my son some money and forgot to reset from friends and family so I have no recourse! BEWARE!
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I bought two Tunze 6040 powerheads from Dabcrusher. One came with a repaired cord right at the powerhead (see picture). After four pages of correspondence he finally refunded me my money for one of powerheads and then mentioned he works or Algae Barn and knows the Tunze rep and stated they had issues with a batch of bad cordsets.
So I decided I should check the other powerhead closer and noticed sure enough it had cracking at the powerhead cord. I have asked him to help me get this second one replaced through Tunze before I return the powerhead he refunded me originally for.He refused to help me with the second bad powerhead and threatened to file a claim and recoup the refund he sent. Now I have two bad powerheads. This person obviously new the issues with the cords before he sent and instead of getting the issue solved with Tunze before sending them out stuck me with them. getting me a new cord set or at least the invoice so I can deal direct with Tunze should not be so difficult. What really sucks is I had just sent my son some money and forgot to reset from friends and family so I have no recourse! BEWARE!
Why would you sell a pump in that condition? Seems like you are the scammer.
It got refunded and it wasn't my pump I tried to send him a new one and he didn't want it tried to refund all the money for both pumps he won't sent them back. And he's using my real name on here and threatening me to come to my work to settle it. I told him to check the other cord then he get a good idea he can get both pump for 70 $ and keep the one I refunded the money for
