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Big Al's Pets

  • Thread starter Thread starter Tautog
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Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
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Tautog

Tautog

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Spent $$$ with you to buy 4 cans of Chemi pure Elite(46 oz). Upon arrival, 2 containers were damaged and not sealed. I sent E-mails, called, but never received any shipping labels to return products, or refund, or product replacement.
Sorry, can't support you or your company with customer service skills that do not exist.
 
ReefBot Lab, Automated Water Tester
Hi Tuatog,

This is unfortunate to hear, as we strive to respond promptly to all inquires and rectify any issues. We were going through all orders within the last 6 months to see a purchase of 4 Chemi Pure Elite (46oz) but was unable to find an order containing 4. Could you please get in touch with us with your order number or name on the order and we will look into the matter for you. Please get in touch with our CSR/Aquarium Tech Chi directly at [email protected] or call in 1-888-824-4257.
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

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