Brand new trident light stuck blue

[sutton6989]

Just setup a new trident.
Has not come out of blue light once in about 5 hours
This is what on my apex fusion
It was idle and then volts in red?

What do I do?

 

[blaxsun]

Is it connected via 1LINK or AquaBUS/power supply? Have you tried unplugging and then plugging it back in?

 

[areefer01]

How do you have it connected? Aquabus or 1link cable?

 

[sutton6989]

Aqua bus to the eb32
I did try to unplug and reset
Went green when powered back on and then blue again

 

[areefer01]

Is it connected via 1LINK or AquaBUS/power supply? Have you tried unplugging and then plugging it back in?

AquaBus cable needs the external power adapter if I recall. Should be plugged into a regular power strip/surge and not a energybar slot (if so leave it always on).

Edit: had to check - sorry.
Trident FAQ:

 

[blaxsun]

AquaBus cable needs the external power adapter if I recall. Should be plugged into a regular power strip/surge and not a energybar slot (if so leave it always on).

Yes, that's why I inquired as to which way it's configured.

 

[areefer01]

Yes, that's why I inquired as to which way it's configured.

Your good - I was more double checking myself, not you. Sorry.

 

[Reefer Matt Verified Media Partner]

Use the 1 link cable it comes with if not already. Unless it is an Apex jr. with no eb832. Then as stated before, the aquabus and a 24v adapter are required, and not included.

 

[blaxsun]

Your good - I was more double checking myself, not you. Sorry.

I think we've narrowed it down to a power issue. It has connectivity - just no power. So I'm guessing AquaBUS but no power supply.

 

[sutton6989]

Ahhhhh I see I got a new dos too and use the 1link for the dos instead of the trident. Thanks guys!

 

[Reefer Matt Verified Media Partner]

Ahhhhh I see I got a new dos too and use the 1link for the dos instead of the trident. Thanks guys!

I think the DŌS comes with the power supply you need.

 

[sutton6989]

Yeah it does. I just wasn't paying attention and opened everything at once. It's working as it should now. You guys are great!

 

[blaxsun]

Yeah it does. I just wasn't paying attention and opened everything at once. It's working as it should now. You guys are great!

If you get another 1LINK cable you can link your DOS from the Trident and then ditch the AquaBUS cable and power supply.

 

[sutton6989]

What do you guys feel about having the trident auto dose?

And do I need to add a 1link from the trident to the dos to so the one line