Brand new xr15 stripped screw

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currentking

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I purchased 4 xr15’s and was installing tonight and one of the screws that holds the mount on is stripped. I hate to return this and possibly be without a light as they arent that easy to come by. Any ideas for a fix?
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Bring it to Home Depot and match up the thread size, then paint black. Done.
 
Ecotech is pretty good about replacement parts. If you call them tomorrow I imagine they’ll just ship you the part(s) that you need. They ship from Pennsylvania and normally it only takes like 3 days to get stuff from there to florida, but with the state of shipping the way it is now it might take a little longer.
 
Bring it back to your LFS I am sure your tank will be fine with 3 lights for the moment.. If you modify that light and you have issues in the future it will be harder to "warranty" or if you want to sell the light you will take a hit.
 
From EcoTech:

EcoTech deeply regrets any issues you may be having with our product(s). We would like to provide you with immediate assistance so please contact our customer service department directly by email, text, phone or live chat. Representatives are available 9am-5pm EST Monday-Friday but feel free to make a service enquiry at any time. Phone: 1-800-785-0338 ext 2, Email: [email protected], Live Chat (business hours): https://support.ecotechmarine.com/Important: International service support may be performed by an authorized distributor. Please specify your location when requesting service. International laws and policies may differ from those of the United States.

EcoTech Marine does not actively monitor forums and social media for service requests – please be advised that you will not receive service support unless you contact and official EcoTech Marine service center.
 

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