Brightwell XPORT BIO BRICK: Need Help!

[Sabellafella]

attached is video:

https://www.dropbox.com/s/iy867nio7owb0cp/20161002_173407.mp4?dl=0

Well theres something you dont see everyday. Haha wow thats crazy. Try opening a ticket with them, im sure theyll get back to you soon. Its a brick, its still heavy regardless if theres only a little air inside.

 

[Dreamkeeper]

I opened a support ticket with Brightwell Aquatics attaching the video just incase they think I've fragged one too many zoa's

 

[RJinPV]

After a month my bricks just started to fall apart like it was sand, threw them both out

The BA Xport Bio Brick, or something else?

 

[Jonty]

yep Bio Brick

 

[Dreamkeeper]

WOW, I just received a response from Brightwells CEO, stating that he is sorry for the trouble and will send out a replacement ASAP. Cant beat that for customer service on a Sunday night!

 

[RJinPV]

WOW, I just received a response from Brightwells CEO, stating that he is sorry for the trouble and will send out a replacement ASAP. Cant beat that for customer service on a Sunday night!

That is amazing. What was his name? At MACNA San Diego I talked to Mr Kent who behaved like he ran BA and he was very proud of this stuff. He showed how it wicked up water like nothing comparable and water flows right through it. He was very proud of the Phd's that designed the chemical firing process. He was a good salesmen, which is why I have some in my sump. I hope he straightens your problem out, and now I'm hoping my sample doesn't disintegrate like Jonty's.

 

[Dreamkeeper]

Yep Jack Kent, super nice, I met him at MACNA San Diego also. I was very impressed with his presentation at MACNA as well. I was going to ask Jonty if his was XPORT or Marine Pure. I saw both at MACNA and Marine Pure was very brittle you could crumble it in your hands, the Xport appears much tougher.
Thanks

 

[metrokat]

I thought I would try Brightwell Aquatics XPORT BIO BRICK. I rinsed it well with aquarium water per instructions and have been soaking it for 2 days in a bucket of aquarium water with Microbacter. Issue and my concern is that the Bio Brick is is floating, so how the heck can Brightwell claim "Highest porosity and largest usable surface area, per unit weight or volume, of all filtration media available anywhere" if does not even allow water to flow through the media, or even penetrate it? Anyone else have, or tried their XPORT Bio Bricks?

I believe they are replacing bricks that are from a certain batch. Send them an email.

 

[Bob Escher]

I have the marine pur 1 in blocks in my rear area of my AIO. I don't have enough room in my sump. Wanted the 4 in one but don't have room so I got two of the 1in blocks love them

 

[metrokat]

After a month my bricks just started to fall apart like it was sand, threw them both out

Which brand?

 

[Jonty]

Mine is Xport , the marine pure units I have do not do this. I ordered the first day they we out from marine depot

 

[metrokat]

Mine is Xport , the marine pure units I have do not do this. I ordered the first day they we out from marine depot

I've heard crumbling about marine pure too. My guess is that if the shipping boxes are thrown about, no matter which kind of ceramic media is in the shipment, it's going to get damaged. Did you reach out to Brightwell?

 

[Jonty]

I haven't the bricks arrived in perfect condition the erosion occurred once placed in sump , took six weeks before it was apparent. I will see what Brightwell has to say.

 

[amazonjoe]

Could it be that it's still wrapped in plastic?

 

[Salty1962]

Why are you using these?

 

[Dreamkeeper]

Why are you using these?

Im having flow/ circulation issues in my mixed reef 120 gallon, and I'm am trying to remove as much live rock out as I can to improve flow, so I was wanting to make up for the surface area in my sump.

 

[Fin]

Im having flow/ circulation issues in my mixed reef 120 gallon, and I'm am trying to remove as much live rock out as I can to improve flow, so I was wanting to make up for the surface area in my sump.

Curious to see if you got your replacement brick and if you had the same issue.

 

[Wilsoni]

Perhaps you received a foam store display instead?

Siporax FTW!!!

 

[Bluefish9]

Could it be that it's still wrapped in plastic?

Wouldnt that be something!? If you dont make at least 100 boneheaded moves in reefing... you're simply not doing it right.

 

[Dreamkeeper]

I did receive a replacement and it is good. Brightwell stated they had a bad batch. I kept the old/defective one and it is a floating island in my sump. LOL