BRS came through again!

MSB123 · Jan 12, 2019

I love BRS. But lately they have been messing up all of my orders. I have placed two orders in the last week and both orders were missing items I ordered and or sent the wrong items.
Is there an issue with their warehouse?
@randyBRS
I did not receive a Solenoid I ordered with overnight Saturday shipping (I needed it today) with my recent order.
Any ideas why they messed up?

TexasTodd · Jan 12, 2019

I think they had a few bumps through the holiday shipping.
They shipped an XR15 to me that I didn't order on one shipment. Another took like 2 weeks to show up with their transfer from UPS to USPS at the end.

dougers31 · Jan 12, 2019

I was shipped the wrong ballast for my ATI SunPower fixture but they fixed it ASAP by sending me the correct one.

ekoed · Jan 12, 2019

TexasTodd said:
I think they had a few bumps through the holiday shipping.
They shipped an XR15 to me that I didn't order on one shipment. Another took like 2 weeks to show up with their transfer from UPS to USPS at the end.

That’s a pretty awesome mistake

TexasTodd · Jan 12, 2019

It was supposed to be an MP40. I returned it and they shipped the 40 quickly.

TheHarold · Jan 12, 2019

So is this a feedback thread? Or are you trying to contact them? I would suggest you call instead

MSB123 · Jan 12, 2019

TheHarold said:
So is this a feedback thread? Or are you trying to contact them? I would suggest you call instead

Feedback.
I have tried to call them.

TheHarold · Jan 12, 2019

MSB123 said:
Feedback.
I have tried to call them.

During their business hours? I’ve always had someone on the phone within minutes...

MSB123 · Jan 12, 2019

TheHarold said:
During their business hours? I’ve always had someone on the phone within minutes...

I called

Mykesocalreef · Jan 12, 2019

Every time I have to call I wait 10-20 minutes on hold. The last two orders I paid for expedited shipping and did not receive expedited shipping. Once able to get in touch they reimbursed me for the shipping. They always make it right! Just seem to be having some miscues as of late.

badfinger · Jan 12, 2019

They messed up on my last order. They corrected it. Every company has an issue here and there. I just placed a new order yesterday. I am not taking my business elsewhere for a hiccup here and there. I have been ordering from them for 10 years, with outstanding results and normally the best pricing

Reef Jedi · Jan 12, 2019

I’ve never had an issue with BRS but they have amazing customer service that I’m sure would make things right. I hate seeing bash threads and don’t let this turn into one. BRS does deserve respect for everything they do. Call them and they’ll take care of you.

Mordie101 · Jan 12, 2019

They sent me the wrong skimmer last week. I called and they answered and no issues were had.. still kinda mad I had to go through all that trouble ..

Nolalawnpro · Jan 13, 2019

While all companies run into issues at times, not all companies resolve their issues the same. I had a mixup with an order and contacted them immediately upon receipt. Not only did they correct my order, they went above and beyond to make amends for the trouble.

AngryMike2016 · Jan 13, 2019

I've had a mistake or two from BRS, and I can safely say that I've never dealt with another company that resolves issues so well.

Brad Miller · Jan 13, 2019

Best reef supplier out there, hands down !
Thank God they aren't owned by Petco

dantimdad · Jan 13, 2019

I thought no one else was allowed to chime in on these threads but the op and the vendor.

The op wasn't looking for folks to defend or attack. He was looking for a solution. When normal channels didn't work.

DSC reef · Jan 13, 2019

dantimdad said:
I thought no one else was allowed to chime in on these threads but the op and the vendor.

The op wasn't looking for folks to defend or attack. He was looking for a solution. When normal channels didn't work.

This is not in the vendor feed back section, it's a sponsor section. The OP is free to post in the feed back section if he chooses

c.poindexter · Jan 13, 2019

I have had nothing but greatness from BRS. I order a lot and everything from them. Had some items mixed up or left out, but a phone call and all of that was fixed. I have waited 5-10 minutes on the phone before, but that is to be expected. Call a cable vendor and see about the wait times.,