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BRS excellent customer support

Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
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jaxredsoxfan

jaxredsoxfan

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Wanted to share a great experience I had with John from BRS. I ordered a Eshopps r-200 sump and received it with a crack on the right side due to shipping. Called BRS and John was super helpful and had another sent out within about 10 minutes. Its really nice to experience such great customer service- Thanks BRS!!

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WWC
They're always great. Had a t4 bulb break and they sent a new one out quick. also had a bucket of salt get shattered on me. They sent a new one. That one came damaged (all on ups, not brs) they sent me a 3rd one and this one came in a heavy duty bucket they swapped the salt out of. I thought it was great. Customer for life...
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

IF YOU HAD TO TAKE A REEFING EXAM, WOULD YOU PASS?

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  • Not yet, but I have one that I want to buy in mind!

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  • No.

    Votes: 26 37.1%

  • Other (please explain).

    Votes: 3 4.3%
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