I got the D5 (I think) as part of a full system I purchased. It is the worst skimmer I have ever used (I have had maybe 10 different skimmers). I didn't use it right away, so I had to break it in again. After about a month, it was still either not bubbling up, or overflowing like crazy. I never did figure out how the dial works, it is not a normal valve like my Aquamax has...
Anyway, to get it to skim properly, I have to painstakingly adjust it's height in relation to the water level. Every day, I raised it up about 1cm until I got close to where it should be and then fine tuned it from there. It stopped working shortly after, so I have no idea if it would still be skimming properly.
The manual should say how far into the water it should be, so start with that level and slowly raise or lower it to tune it.
If it is a brand new system, is it possible you don't have the bioload to 'pull' anything?