Buying coral online

Mav88 · Apr 2, 2021

PAreefer710 said:
Lost an Indo 24kt and a jester torch Tuesday. Fedex can suck a big one. Ups or nothing for me from now on. If the vendor doesn’t use ups, Then no business from me. Too many bad experiences with fed ex.

Sorry about that. I’m only using UPS as well now if buying online.

PAreefer710 · Apr 2, 2021

Mav88 said:
Sorry about that. I’m only using UPS as well now if buying online.

Yeah it’s whatever it is what it is. Was just a bummer cause it was birthday lol. Opened box to this. They’re both being replaced, but I’ll pay the tolls and take the drive to NYC to pick them up this time.

Biokabe · Apr 2, 2021

jas111 said:
One of the biggest problems with Fedex is just trying to get a hold of a live person. Man talk about frustrating.

I have no issue with that. My frustration is when you GET a live person, and they're every bit as unhelpful as the automated system is. I honestly don't know why they even bother with the live people, because in my experience they're universally useless. I blame the company for that, not the workers - I think they would genuinely like to help, but their hands are tied and FedEx refuses to give them any tools to actually solve issues.

Here's an insider tip for you: When you call FedEx or UPS, say, "Customer Service," when it asks you for input. Don't give your tracking number, don't let it send you down any phone trees. Keep insisting on customer service; eventually, the system will say something along the lines of, "I can get you in touch with an agent, but first I need to know your tracking number." Once it does that, you can give your tracking number, but then once again just repeat "Customer service."

It won't help, because the customer service agents are just there for show. But then at least you can experience the joy of the customer service agent telling you that there's nothing they can do... and their supervisor telling you there's nothing they can do... and their manager telling you there's nothing they can do... and the warehouse manager telling you there's nothing they can do.

jorwill · Apr 26, 2021

I have the complete opposite feeling as you guys. UPS by me is constantly delayed and if it comes the same day my stuff gets delivered around 9p. FedEx deliveries easily get them by 1p.