Can I return Neptune system?

[Empire]

Hello - I purchased a Trident package from y’all and decided it’s just not for me. I have not broken the manufacturer seal nor even opened the shipping box. The website states that as long as the seal is not broken, I can return the product, however, I cannot self generate an RMA.

 

[ndrwater]

Hello - I purchased a Trident package from y’all and decided it’s just not for me. I have not broken the manufacturer seal nor even opened the shipping box. The website states that as long as the seal is not broken, I can return the product, however, I cannot self generate an RMA.

Call them directly. Their customer service is great.
You shouldn't have a problem

 

[Potential]

Call them directly. Their customer service is great.
You shouldn't have a problem

Their customer service sucks

 

[MarineDepot]

Hello - I purchased a Trident package from y’all and decided it’s just not for me. I have not broken the manufacturer seal nor even opened the shipping box. The website states that as long as the seal is not broken, I can return the product, however, I cannot self generate an RMA.

Hello! Please contact us directly at 714-385-0080 or [email protected] and we will get you taken care of. Thank you! Best, Amy @ MD

 

[MarineDepot]

Call them directly. Their customer service is great.
You shouldn't have a problem

Thank you for your support! =)

 

[Empire]

I’m all set! Confused how people do not like marine depot’s service. I thought they were great! I had to pay return shipping which is fair. However, the csr set up the return label for me and encouraged me to shop around for rates.

 

[Peace River]

I’m all set! Confused how people do not like marine depot’s service. I thought they were great! I had to pay return shipping which is fair. However, the csr set up the return label for me and encouraged me to shop around for rates.

I have also found Marine Depot to be very helpful! I'm glad you were able to get your situation resolved - good luck with whatever direction you decide to go!

 

[TheHarold]

I’m all set! Confused how people do not like marine depot’s service. I thought they were great! I had to pay return shipping which is fair. However, the csr set up the return label for me and encouraged me to shop around for rates.

I always have a great experience there. Of course there is always SOME person who is upset; happens with every business. But that is more likely a poor customer than poor customer service.