Cannot connect DOS with fusion

[mrtian97]

I used to connect my DOS with my Apexel, then I took the DOS offline for 1 year. I am now trying to connect it to my Apexel via aquabus and power supply, connecting the aquabus with the EB832.
I cannot get the DOS interface to show up in Fusion. The DOS is powered and works fine. I push the manual buttons and the pump turn on. When I go into the modules, it shows it as connected. When I click on system, it is shown. However, if I try to access the gear icon/settings from any of the pathways, it takes me to a blank neptune page.

I looked for a new tile. Nothing new there. The old tiles are there but same thing.... takes me to a blank page.

Any suggestions?
Thanks

 

[GK3]

I used to connect my DOS with my Apexel, then I took the DOS offline for 1 year. I am now trying to connect it to my Apexel via aquabus and power supply, connecting the aquabus with the EB832.
I cannot get the DOS interface to show up in Fusion. The DOS is powered and works fine. I push the manual buttons and the pump turn on. When I go into the modules, it shows it as connected. When I click on system, it is shown. However, if I try to access the gear icon/settings from any of the pathways, it takes me to a blank neptune page.

I looked for a new tile. Nothing new there. The old tiles are there but same thing.... takes me to a blank page.

Any suggestions?
Thanks

Go to the module page and update the firmware on the dos.

 

[mrtian97]

Thanks, I tried that, unfortunately when I click the DOS under the module page, it only gives me blank neptune page

 

[GK3]

Thanks, I tried that, unfortunately when I click the DOS under the module page, it only gives me blank neptune page

Delete the dos, unplug, plug back in?

 

[mrtian97]

Thanks, how do I delete the DOS module from my fusion, it doesn’t give me an option to do that since it always brought me to the blank neptune page (as opposed to the other module I have, it does give me options to delete).
I also have emailed Neptune, hopefully they can help

 

[((FORDTECH))]

If using fusion it’s third one up from bottom right click that . Then find dos in the list click that then delete and update

 

[((FORDTECH))]

See 20 says dos click on that

 

[((FORDTECH))]

Then click action change to delete then click update upper right corner

 

[mrtian97]

Thanks, I did the step, but when I click the DOS , it just brings me to a blank Neptune page. When I click the other module that I have, such as EB832 or Display, it will bring me to a screen that has the option to delete