Cant get kamoer x1 to link to app

[motortrendz]

Ok so I have 2 x1 dosers brand new... was finally getting to set them to run my red sea nutrition...
Anyway I downloaded the app, I have my bluetooth on, i can see both pumps in my bluetooth list. But when i hit find devices in the app it says no device found... I've unplugged and plugged the dosers back in, reset my phone. And cycled the bluetooth option. I have a samsung note 10+

Am I doing something wrong? I watched about 6 youtube videos, and it looks extremely simple to set up.. just not working for me.
@ReefSquad
@Jeff@CoralVue

 

[motortrendz]

Ah figures, sunday afternoon, no ones around and cant get something to work with everything in my hands lol. It's always how it goes.

 

[motortrendz]

Monday morning bump? Anybody...
Bueller, bueller? Ugh gotta love a holiday weekend.

@Jeff@CoralVue

 

[Reefltx]

What app are you using?
I remember Kamoer have a few and only one works with the x1.

 

[motortrendz]

The x1 app..

 

[Reefltx]

The x1 app..

thats I’m what I’m using too. The initial setup was easy for me I’m on iOS.

 

[motortrendz]

Yea I have a new samsung. So I'm wondering if that's the issue.

 

[CoralVue_Marketing]

Yea I have a new samsung. So I'm wondering if that's the issue.

Sorry for the delay in responding! Would you mind sending an email to [email protected]? The ticket will be assigned to my colleague, Jeremy, who works closely with Kamoer and usually knows how to resolve these sorts of situations. It has happened before where they made an app update that gave users some trouble. It took Kamoer a couple of days (if memory serves) to make another update which fixed the problem. I know it's frustrating when you've got a new tank you are eager to play with and it doesn't work right out of the box. We sell a mind-blowing amount of these little dosers, so I am 100% confident we'll be able to get to the bottom of this so we can get you up and running sooner than later. Once again I am sorry for the difficulty and not chiming in sooner!

 

[motortrendz]

Well configured it out, incase anyone has this issue in the future.. make sure your device has its location turned on.. not sure y this affects the bluetooth connectivity but as soon as I turned on my locations I was able to see and connect to both devices..

 

[CoralVue_Marketing]

Well configured it out, incase anyone has this issue in the future.. make sure your device has its location turned on.. not sure y this affects the bluetooth connectivity but as soon as I turned on my locations I was able to see and connect to both devices..

 

[motortrendz]

Only Took me 2 days. Lol. Not sure what even made me think of it. But the thought just clicked in my head while doing something totally different (my taxes actually, lol)

 

[CoralVue_Marketing]

Only Took me 2 days. Lol. Not sure what even made me think of it. But the thought just clicked in my head while doing something totally different (my taxes actually, lol)

I'm only recently getting into more of the app-based aquarium products available now. For me, it's always smooth sailing once I actually get connected. So fingers crossed that is the case for you as well! Good luck and thanks for following up!

 

[motortrendz]

I'm only recently getting into more of the app-based aquarium products available now. For me, it's always smooth sailing once I actually get connected. So fingers crossed that is the case for you as well! Good luck and thanks for following up!

Yep, it's all running right on the money now.

 

[CoralVue_Marketing]

Yep, it's all running right on the money now.

 

[Reeferstin]

@motortrendz @April@Coralvue i am having the same problem 3 x1 pro pumps right out of the box cant get them to connect to bluetooth any ideas? Ive watched a youtube video on setup and i even read the directions this time lol its so simple i have no idea what else to try to get them to connect

 

[CoralVue_Marketing]

@motortrendz @April@Coralvue i am having the same problem 3 x1 pro pumps right out of the box cant get them to connect to bluetooth any ideas? Ive watched a youtube video on setup and i even read the directions this time lol its so simple i have no idea what else to try to get them to connect

Hi Reeferstin! Could you please send an email to [email protected] with the details of this issue. The ticket will be assigned to my colleague, who works closely with these types of pumps and can help you resolve the situation. Thanks!

 

[Reeferstin]

Hi Reeferstin! Could you please send an email to [email protected] with the details of this issue. The ticket will be assigned to my colleague, who works closely with these types of pumps and can help you resolve the situation. Thanks!

Okay so i figured it out, i was using the old app for the X1 not the x1 pro “remote app” i just cant seem to get my third pump to connect now is my only issue

 

[MNFish]

I had the same problem, would not connect but after reading this I turned on the location on my cell phone and all 3 connected without issue. Thank you!