Seems like a design problem, but I can't really tell.
A sump system is _supposed_ to work like this: Main tank is 'full'. Any additional water put into the tank pushes water out the overflow, to the sump. Capacity of the overflow system should exceed the capability of the pump pushing water to the tank. This way, the tank is 'full'... all the time. Pump is pushing water into it, but since it's full, that's just overflowing back to the sump. Tank level should NEVER vary.
From the tank, water flows through one or more areas in the sump. All but the last of these areas work just like the tank does. The area is 'full'. Any additional water flows to the next section. That's true until you get to the return compartment. That, and only that section has a variable water line. It'll go down as water evaporates, up as it's refilled, manually or by ATO system.
If your tank water level varies, then I'd suspect that the return pump is too big for the overflow. There is no way to 'tune' a system so that overflow and return are balanced... it'd be a constant game, risking wet socks every minute. There is no balance... overflow MUST have a greater capacity than the pump. Level can't fall in the main tank, because it'll stop overflowing. Level can't rise, because it'll overflow.