Channel B not working on Gyre

Ludders · Mar 18, 2021

@csmaxspect
I have a dual XF330 and the pump on channel B is not working and showing as off.
If I go through any of the configuration options in either Auto or manual and save the setting, the B pump will run for about a second and the go off.
Both pumps are configured as XF330's.
Any ideas why this is happening?

ttbuc40 · Mar 18, 2021

Same thing happened to me. The controller is probably bad. Contact Maxspect support. They replaced mine.

Ludders · Mar 19, 2021

So I have just contacted them and they have deemed the controller to be faulty as you suggested and are just sending out a replacement today which should be with me Monday.
BCUK were very good to deal with, if anyone else in the UK has a similar problem.

Winnie-Maxspect · Mar 19, 2021

Ludders said:
So I have just contacted them and they have deemed the controller to be faulty as you suggested and are just sending out a replacement today which should be with me Monday.
BCUK were very good to deal with, if anyone else in the UK has a similar problem.

If there are further problems, please feel free to contact us or BCUK.

Chocolatestarfish888 · May 23, 2021

Hi, any update with this issue? I have the same issue with both of my XF 330s. I just cleaned them and put them back together and not both of them are shutting off every few seconds.

I have 2 controllers. I tried both and the pumps turn on/off. I have reinstalled them again and seems to be working. But, when I clean, it may go back to auto shutoff every few seconds again

csmaxspect · May 24, 2021

Chocolatestarfish888 said:
Hi, any update with this issue? I have the same issue with both of my XF 330s. I just cleaned them and put them back together and not both of them are shutting off every few seconds.

I have 2 controllers. I tried both and the pumps turn on/off. I have reinstalled them again and seems to be working. But, when I clean, it may go back to auto shutoff every few seconds again

Hi, replied you in the other post.

The Black One · Jul 9, 2021

csmaxspect said:
Hi, replied you in the other post.

Hi, I’m having this same problem that thousands of others seem to experience with these Gyre Pumps. My pump B keeps cutting off. These pumps not even 4months old. I can’t create a ticket for some reason it say I’m blocked on the Maxspect site. I need Help.

Ludders · Jul 10, 2021

What country are you from? Mine has been fine since the controller was replaced with the newer firmware loaded to it.

The Black One · Jul 10, 2021

Ludders said:
What country are you from? Mine has been fine since the controller was replaced with the newer firmware loaded to it.

I’m in the USA… Illinois…

Ludders · Jul 10, 2021

@csmaxspect
should be able to help

csmaxspect · Jul 11, 2021

The Black One said:
I’m in the USA… Illinois…

Hi, sorry for your inconvenience. Regarding this issue,
1) May we know whether you have selected the correct pump model?

2) If correct pump models have been set, may we know whether the issue happens in low speed mode(Level 1 or 2 in constant speed mode)? Or same issue happens in high speed mode(Such as Level 10 in constant speed mode) also?

3）How about swapping Pump A and B and see if it is controller issue or pump issue?

Chocolatestarfish888 · Jul 11, 2021

I was able to fix mine myself. I disassembled the rotors and reconnected them carefully. You need to make sure the plastic O-rings on each end are secure. Remove the end caps to make sure they are secure. It will automatically shut off/turn on if the plastic O-rings on each side aren't secure

The Black One said:
I’m in the USA… Illinois…

Ljshelby · Jan 30, 2022

Soooo im having the same issue with my fx350 side B is off. Tried resetting everything and doing another detail clean but no luck. Also tried to create a ticket on maxspect website but i could not even create an account. Not sure if anyone has had a cure for this yet but could use some help,, reaching out from Canada

Chocolatestarfish888 · Jan 30, 2022

So

Ljshelby said:
Soooo im having the same issue with my fx350 side B is off. Tried resetting everything and doing another detail clean but no luck. Also tried to create a ticket on maxspect website but i could not even create an account. Not sure if anyone has had a cure for this yet but could use some help,, reaching out from Canada

Sorry to hear that. Both my gyres had the same issue. Try to isolate the issue by removing the blades and running the middle shaft only. Might be an alignment and/or bushing issue also.

I had no luck fixing the issue and decided to switch to vortechs