Ok here is the explination they should have put out to begin with:
Ryan,
We at Hanna Instruments understand your concern and I wouls like to clarify any concerns pertaining to this issue. The recall was issued due to a problem with the white inner-seal located on the underside of the blue plastic cap. After being opened, any contact between the liquid reagent and this white inner-seal was shown to cause a reaction which affected the reagent. The liquid reagents themselves were not bad. Once we caught the error, we began replacing the affected seal with a new, non-reactive seal.
Our quality control personnel are placing green "passed" stickers on the boxes that have been corrected in this manner prior to shipment. Therefore, any new or replacement reagents, even those with a "bad lot number", that have a green "passed" sticker have had the problem corrected.
We are working hard to fully rectify this issue and are sending out replacement reagents in the order in which requests are received.
Please feel free to let me know if there is any further questions.
Regards,
Tim Larson ||
