RSnodgrass
Active Member
Could also be your mounting hight in the water. Mine is nearly all the way out.
Clarisea issues
- Thread starter natgun1
- Start date
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RSnodgrass
Active Member
Do you have a photo of the part?This is my 5000 after 6 weeks with an XL fleece roll. D&D Aquatics sent me a slip over spacer that goes on one of the long nylon studs that hold the housing together. After installing it the fleece rolls now wind straight and even with no kinks and the roll last much longer now. Contact D&D and they will send you the spacer with instructions, that is what you need for the new XL fleece rolls if your having issues. They sent it to me free of charge and excellent customer service!
Ricky_Reef
Diamond Goby Lover/Hater
It's a spacer identical to the 2 on the bottom that the fleece rolls over.
RSnodgrass
Active Member
For clarity, are you placing them additionally elsewhere (other than the bottom two long nylon screws they normally go over) or are you saying that original part is either missing or not freely rotating and replacing it?
Ricky_Reef
Diamond Goby Lover/Hater
It's an additional spacer that D&D will send you that slips over the very top nylon screw on the dirty roller side. It will keep the housing from binding and flexing which in turn stops the new XL rolls from putting strain on anything because they wind evenly.
marinelife
SaltGeek
I tried mine almost out of the water, did not seem to help much. I have done several different levels with it and I have changed the flow thru it.
marinelife
SaltGeek
Ricky_Reef
Diamond Goby Lover/Hater
Ricky_Reef
Diamond Goby Lover/Hater
Yeah I think they just add the extra tube on later produced models now, the extra spacer cured my issue.
marinelife
SaltGeek
The spacer fixes the folding of the dirty side but none of the other issues. The unit still needs some work.
Ricky_Reef
Diamond Goby Lover/Hater
Contact D&D Aquatics, there customer service has been great! Mines been running non stop ever since these things were released with the XL Fleece kinking being my only issue. Mine runs like a champ!
marinelife
SaltGeek
I had been working with them alot. I stopped because nothing worked.
The dirty side is pulled tight and the screw keeps bending and/or breaking so I just replace with the roll change out.
RSnodgrass
Active Member
Just noticed this... my long roll has been working very well in general but over the past month slower considerably. To the point where my error alert was going off from the roll not advancing.
Long short, 2 years without removing the bottom slotted tube for a cleaning was way too long. It was choked with inverts, baby snails, etc.
Acid bath took care of the problem and is working well again.
Long short, 2 years without removing the bottom slotted tube for a cleaning was way too long. It was choked with inverts, baby snails, etc.
Acid bath took care of the problem and is working well again.
Robertellis30
Well-Known Member
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Has anyone had any issues with the wiring to the motor? My sk3000 wire came loose and as I was taking the motor off the filter to
inspect it further it broke off. Hopefully this is covered by warranty. Only has the filter for a few weeks now.
inspect it further it broke off. Hopefully this is covered by warranty. Only has the filter for a few weeks now.
RSnodgrass
Active Member
No but you do need to be careful not to pinch it in the plastic parts. I'm sure it is.
Robertellis30
Well-Known Member
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Contacted the company directly. All they did was give me instructions on how to fix it. Pretty annoying and terrible customer service. But also reached out to marine depot and they replaced it for me.
