ClearView Aquarium Lids Master Thread - It all started RIGHT HERE!!!
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Treasure Coast
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Why does it take so long to get a response? Are you that busy you can't answer questions or you just don't care? It's 2017!
OP
OP
About 4 weeks
Sorry for the inconvenience/delay. We certainly care...A LOT....AND yes, we are that busy. Production and expediting all orders as quickly as we can possibly muster is PRIORITY 1. We live in an age of Amazon Prime and instant gratification that simply isn't possible with a custom product like this, but we do our damndest to go as quickly as we can while maintaining the quality we are known for.
Brass Tax, we are a small USA proud company producing a phenomenal product with an international customer base. Shop staff run hard and strong and are doing a great job getting orders out within our production window (in many cases now, even faster). Unfortunately we lost our full time admin so we're picking up the slack where we can as we seek out the appropriate replacement. We try to ensure we answer questions in a timely fashion from new potential customers and even harder to answer questions from customers currently in queue.
Don't worry, look back through this thread, ask around....the number one comment we get is "It was worth the wait". We take care of our customers. And we will certainly take care of you too.
OP
OP
Hi Maacc, thanks for your order. Unfortunately, I can't look up your order for verification with the info we have here. Orders are maintained in a queue on our website so they cannot get lost in email spam filters. You should have received an Order Confirmation Email shortly after placing your order confirming it's receipt into our system. These emails however DO get caught by spam filters on occasion so you may want to check your spam folder for it. You can also send us an email to [email protected] if you would like us to resend this email if it's more convenient. Always a good idea to add this email address to your email white list as it is the email address that all order correspondence will come from.
As your order nears programming we customarily send you an email to confirm any cutout customizations and requests you submitted with your order. This email will come from this address so we don't want you to miss it. Once everything is confirmed and your lid has been programmed it is queued up for machining on the CNC followed by finish machining, screening, QC, and shipping.
We look forward to you receiving your ClearView lid!
Treasure Coast
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Thank you for responding here and to the old email! I just ordered.
mfinn
likes zoanthids
It certainly was worth the wait. I'm glad I made the order.
They did take care of me.
bpapo
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Hello
I sent a question on the website but I haven;t received a response . I want to order a cover for a RED SEA XL525 and currently have 2 Raidion XR30 with mounts. I would like the option of adding a third is there some way of accommodating this .
Thank you
I sent a question on the website but I haven;t received a response . I want to order a cover for a RED SEA XL525 and currently have 2 Raidion XR30 with mounts. I would like the option of adding a third is there some way of accommodating this .
Thank you
VelasCorals
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If you just want 3 cutouts you can just note that in the order notes. That won't be a problem at all. If you are looking for a temporary cover for the where a mount could go, we don't currently have that as an option.
VelasCorals
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Best place is on our website. We are working hard to keep up with all the forms of communication. Thank you again for your business!
VelasCorals
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Just got my mesh lid for my 180G! Looks awesome and fits well!
Happy to hear it!
Also, I really like that floating hood!
OP
OP
Just got my mesh lid for my 180G! Looks awesome and fits well!
LOVE LOVE LOVE. Thats a great picture! Thanks a million for sharing. And I spy my favorite tang in your tank....good deep colors too.
OP
OP
We look forward to making your lid and seeing you at MACNA!! We will be offering to bring lids to MACNA for pickup for those who order early enough =)
Great news indeed. We look forward to it!
OP
OP
Looking forward to seeing your lids at MACNA.
Thanks Ed! We look forward to seeing YOU at MACNA!!
