We have shipped almost 2000 ClearView Lids since we began offering them less than 2 years ago. Just over 30% of those sales are repeat business. That's a pretty substantial repeat rate for a product that is only purchased once for a given aquarium and requires the customer either have multiple tanks or to upgrade their tank to justify another purchase. If we didn't produce a good product, or ensure all of our customers were happy in the long term, we wouldn't have a repeat rate at that level. Like
@mfinn alluded, it's not as bad as it seems.
If every happy customer posted online you'd see a very different picture. For every unhappy individual that posts publicly there are dozens of happy customers that never say a word. This is human nature and as long as it's taken into context it shouldn't negatively impact your decision or confidence. If we didn't make sure things are right with our customers I guarantee you'd see continued, ongoing vocalization of it.
You can confidently order with us knowing that we provide the best high quality tank topper out there. You won't wait 2 months for your order if you provide us all the needed information to satisfy your customization needs promptly.
The reply by Harold that you quoted however was made over 2 months ago in the middle of November and only after the other party got a little excessive/extreme with their postings and began firing back at anyone who tried to stand up for us in our absence from the thread.
If you read a bit further beyond that post, you will see that I was out of the shop due to a family loss virtually the entire month of November which left the two other members of our team overextended. We even opted to not hold a holiday sale as a result of the backlog, knowing this would have a negative impact on order volume during the time of year most retailers are trying to capture critical year end revenue. We took this hit because taking care of our customers is important to us and we didn't think it would be fair to those who had already been patiently waiting for their lid(s).
We got caught up on shipments, emails, etc as quickly as possible thereafter and you will note no other negative/problem posts have been made since the middle of November. Come mid December, most orders were shipping at 4-5 weeks from time of order. By Christmas, every order not on hold awaiting customer response for information/special consideration was going out the door in 3-4 weeks. Currently, after the holiday rush, we are averaging 5 weeks on custom orders and those without customization are shipping in 3-4 on average.
Send us an email to
[email protected] to see how we can help you keep your fish off the carpet and in your tank protected by a lid that is 200x's stronger than glass and actually compliments your tank.
. Any care suggestions?
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