ClearView Aquarium Lids Master Thread - It all started RIGHT HERE!!!

reefrf · Jun 26, 2016

Just what I've been looking for on my new upgrade to 250! PM on its way.....

TheHarold · Jun 28, 2016

Problem.... My lid is both missing the feeding door I paid for and there are several defects in the mesh including tears and distortions. I sent you an email. Thanks.

Edit:

AA will take care of me, i shouldn't have posted before getting a response. They'll be sending out a new one which shows great service!

ClearView Lids · Jun 28, 2016

TheHarold said:
Problem.... My lid is both missing the feeding door I paid for and there are several defects in the mesh including tears and distortions. I sent you an email. Thanks.

Harry, we received the email you sent at 1:39 and were sent a reply at 1:48. There may have been a website issue with your order as it did not display the Feed Door Option. You made no mention of other issues beyond the feed door in your email, but we see you have a few shown here. As stated in the email, we will get a new lid with feed door processing for you ASAP. This of course should address your fitment issues as well. Hang on to this lid for the time being to keep your fish safe. We will include a return label with the new lid for you to send this one back. Sorry for inconvenience.

Thanks.

TheHarold · Jun 28, 2016

ArtFully Acrylic said:
Harry, we received the email you sent at 1:39 and were sent a reply at 1:48. There may have been a website issue with your order as it did not display the Feed Door Option. You made no mention of other issues beyond the feed door in your email, but we see you have a few shown here. As stated in the email, we will get a new lid with feed door processing for you ASAP. This of course should address your fitment issues as well. Hang on to this lid for the time being to keep your fish safe. We will include a return label with the new lid for you to send this one back. Sorry for inconvenience.

Thanks.

I apologize for posting quickly here right after the email, I should have waited. I edited my post to reflect how much I appreciate your quick response and customer service.

Thanks,
Harry

ClearView Lids · Jun 28, 2016

TheHarold said:
I apologize for posting quickly here right after the email, I should have waited. I edited my post to reflect how much I appreciate your quick response and customer service.

Thanks,
Harry

Thanks Harry

. We love our Reefing Family and that includes you!

Truth is, we have had easily a dozen lids since launch which had some issue or another. They have all been handled to everybody's satisfaction. If we missed something, which happens, we want to hear about it. We have several members of staff monitoring emails coming to [email protected] and anyone is free to email us there if there are any issues or questions.

There are a LOT of moving parts and people involved in the processing of your lid from start to finish. As a small US based business making custom products things certainly happen. We stand proudly behind our products.

APLATN13 · Jun 28, 2016

ArtFully Acrylic said:
Thanks Harry . We love our Reefing Family and that includes you!

Truth is, we have had easily a dozen lids since launch which had some issue or another. They have all been handled to everybody's satisfaction. If we missed something, which happens, we want to hear about it. We have several members of staff monitoring emails coming to [email protected] and anyone is free to email us there if there are any issues or questions.

There are a LOT of moving parts and people involved in the processing of your lid from start to finish. As a small US based business making custom products things certainly happen. We stand proudly behind our products.

A+ SERVICE!

TheHarold · Jun 28, 2016

APLATN13 said:
A+ SERVICE!

Agreed! They're sending me another and a shipping label to return the other:

OrangeGoblin · Jul 2, 2016

Anyone get any new lids in?

reefrf · Jul 2, 2016

I'm want to get mine ordered but I'm still unsure if I should have my lid on the inside measurement of the eurobrace (just resting on the glass) or over the entire tank. Any thoughts on this? Anyone else have these lids made on your eurobraced aquarium?

Ron

Jobu28 · Jul 3, 2016

I just set up a reefer 250. It will have a couple of eels in it. Do you think this cover will be eel escape proof? With the feed door? Thanks, John

reefwiser · Jul 3, 2016

Oh yes eels get out of tanks all the time. You really have to seal them in they love to go exploring.

TheHarold · Jul 3, 2016

Jobu28 said:
I just set up a reefer 250. It will have a couple of eels in it. Do you think this cover will be eel escape proof? With the feed door? Thanks, John

I think it would be without the feed door unless there was a locking mechanism on the feeding door. The lid does have some weight to it but the lid to the feeding area would not

sdbdrz · Jul 3, 2016

Picked up my Red Sea Reefer 525 lid at their shop yesterday. Great job on the lid and super nice guys.

Jobu28 · Jul 3, 2016

TheHarold said:
I think it would be without the feed door unless there was a locking mechanism on the feeding door. The lid does have some weight to it but the lid to the feeding area would not

Thanks for the reply. Might see if they have an option for that door.

rbraunberger · Jul 6, 2016

How long after Processing does it usually take to get lid?

mwilk19 · Jul 6, 2016

rbraunberger said:
How long after Processing does it usually take to get lid?

I ordered mine on May 6th and it was delivered on June 14th. I had a few custom cuts in mine.

ClearView Lids · Jul 6, 2016

rbraunberger said:
How long after Processing does it usually take to get lid?

You were quite prompt with your replies to the items we needed to confirm and your lid readily fit on a sheet we are cutting this afternoon so your lid will ship tomorrow =).

rbraunberger · Jul 6, 2016

ArtFully Acrylic said:
You were quite prompt with your replies to the items we needed to confirm and your lid readily fit on a sheet we are cutting this afternoon so your lid will ship tomorrow =).

Yes!!!!!!!!

Mike_J · Jul 6, 2016

Mike_J said:
Just placed my order. Woot!

Hi, I would like to inquire about my order. I have not heard anything since placing the order on June 19th. I only want to make sure that my custom needs are clear before it is made. Order # AAIC5383. Thanks!

TheHarold · Jul 8, 2016

Got my replacement lid in the mail today and it is stunning! Cutout for the feeding door and apex autofeeder is absolutely perfect and my fish will appreciate this for years to come!

Shoutout to Artfully Acrylic for fantastic customer service. My first lid was missing the feeding door due to a (now fixed) issue with their site but they sent out a replacement and a shipping label to send back the first. I'll post photos later when I get out my camera