Hey folks,
just a brief review here. I ordered April 12th, and sent a couple of emails around early May I believe just to ask if there was a tentative timeline. Those went unanswered (which honestly didn't bother me at all), but they did reach out to me March 12th to confirm measurements and verify what the dimensions of my tank are. I ended up needing it to be about .5" longer than the average IM Nuvo 30 Black, and got two small cord slots cut in it. I shot back over a drawing with the accurate measurements, and on May 16th received shipping confirmation. I replied directly to the shipment notification asking if the changes to the drawing were made prior to cutting and shipment, and got an answer back within a couple of hours that they had.
It arrived yesterday flawless from shipping and the fit was perfect, just a tiny bit of wiggle room on each side. Upon measuring it came out exactly as I sent over to them. I know they get some flak for being difficult to contact, but I can vouch for the quality of the work. I really only couldn't reach them before they were ready to cut mine, once they had reached out to me I got replies within a couple of hours.
I am really impressed with how it turned out and assuming they are still doing lids I will reach back out to them when I inevitably upgrade.