ClearView Lids

JamesZ. · May 15, 2023

Does anyone have experience dealing with ClearView Lids?
I placed an order a few months ago for my RedSea Reefer 170 and received an order confirmation, but never received my lid. I know they were a little backed up with orders, but its been several months. I have sent several emails inquiring about my order, but nobody from ClearView has responded. Could they have gone out of business? Any info or suggestions would be great.

NotoriousDMC · May 15, 2023

I believe I ordered mine in January and had by late February/early March. I emailed them while I was waiting and they responded to me.

dmsc2fs · May 16, 2023

They are still making lids. I just had a bunch of email exchanges to make a change in my order.

archercorals · May 16, 2023

Had a friend cancel his order months later due to poor communication and never fulfilling order.

Tcook · May 16, 2023

I ordered mine in 2021 and received it 6 weeks later. I would call them.

Modge · May 16, 2023

JamesZ. said:
Does anyone have experience dealing with ClearView Lids?
I placed an order a few months ago for my RedSea Reefer 170 and received an order confirmation, but never received my lid. I know they were a little backed up with orders, but its been several months. I have sent several emails inquiring about my order, but nobody from ClearView has responded. Could they have gone out of business? Any info or suggestions would be great.

I ordered my lid - Pisces - for RS 525 in early November 2022 and received it in mid January.
Make sure the email address you are trying to reach them at is [email protected].
They were always responsive with me and also try calling them like the other member recommended.

Modge · May 16, 2023

Another thought is that your email service provider is being blocked from their business inbox if you’re not on a standard provider.

JamesZ. · May 16, 2023

Thank you for the replies. Does anyone have a phone # for their customer support?

NotoriousDMC · May 16, 2023

Modge said:
I ordered my lid - Pisces - for RS 525 in early November 2022 and received it in mid January.
Make sure the email address you are trying to reach them at is [email protected].
They were always responsive with me and also try calling them like the other member recommended.

Same email I used FWIW. Always responsive, incl. to preorder questions.

Cell · May 16, 2023

Used them once, was not happy with the communication or product.

JamesZ. · May 16, 2023

This is horrible customer service. Even if I am able to get a hold of someone at ClearView to cancel my order, I will only be refunded 20% of the order cost.

j.falk · May 16, 2023

JamesZ. said:
This is horrible customer service. Even if I am able to get a hold of someone at ClearView to cancel my order, I will only be refunded 20% of the order cost.

Did you pay with a credit card? If so, file a chargeback with your cc company.

Snoopdog · May 16, 2023

j.falk said:
Did you pay with a credit card? If so, file a chargeback with your cc company.

Often that does not work. Like with American Express, to get a credit because of something like this the vendor has to be within 100 miles of the sale, then there is a time limit of around 60 days of your last bill.

The FCBA also states that you can file a dispute with your card issuer if you make a legitimate charge but have a problem with the goods or service you paid for – for example, if the quality of the goods didn’t match what was advertised, or they were defective. However, there are additional stipulations:

You must have made the purchase within 100 miles of your current billing address.

The charge must exceed $50, unless your card issuer says otherwise.

You must have first made a good faith attempt to resolve the issue with the seller.

Snoopdog · May 16, 2023

I am having a similar problem with Toplids right now, I am not sure who the lesser of the evils are right now. I am just hoping to actually get my lid right now and not having to go to another vendor. At this point they all seem sketchy at best.

j.falk · May 16, 2023

Snoopdog said:
Often that does not work. Like with American Express, to get a credit because of something like this the vendor has to be within 100 miles of the sale, then there is a time limit of around 60 days of your last bill.

It wouldn't hurt for him to look into it.

Clownreef · May 16, 2023

I love mine. Ordered July 2021 and it delivered September. It's a great product. They charge an unreasonable amount for a simple hole though.

Clownreef · May 16, 2023

Also top lids is a nightmare. I paid, silence for half a year. I filed a dispute with PayPal, got my money back. Never heard back.

NotoriousDMC · May 16, 2023

Clownreef said:
I love mine. Ordered July 2021 and it delivered September. It's a great product. They charge an unreasonable amount for a simple hole though.

Same. My experience back in January-Feb./March was pretty much flawless and I love the lid. Fits my RSR 300XL perfectly.

atruex · May 16, 2023

I have bought two lids from them, and had a great experience both times. I emailed about my order at one point, and they got back to me pretty quickly. The email I contacted was: [email protected] and I put my order number in the subject. Only took two weeks before it shipped back in December