Cole-Palmer Masterflex L/S err-11

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nly04

nly04

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Anyone know how to fix the error 11 on Masterflex L/S peristaltic punmp? My has this error showing on display, the input and out put voltage showing 124V.
 
Is it connected to a surge protector? if it is connect it straight to the wall and see if you get the same error.
 
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