Contact Information - Shipping

[Tomcitienet]

Like another recent thread, I have questions about my order (#1096) and since there is no contact information on the website I have come here.

I ordered a mandarin pair on Wednesday. I received an email that it was shipped yesterday and FedEx indicates that a shipping label was created for delivery today. FedEx has no updates past that.

Please contact me directly about this order. I need to know when it will be delivered so I can either be ready for the shipment or cancel the order if necessary. And please update your website with basic contact and shipping information.

 

[Mhart032]

Send an email to Jake Phillips [email protected], he is a very nice guy and super helpful, Normally they will email to ask what day you want delivery.

 

[Tomcitienet]

Send an email to Jake Phillips [email protected], he is a very nice guy and super helpful, Normally they will email to ask what day you want delivery.

Thank you for your help. FYI for future reference, I have learned his new email address is [email protected]
The previous email has an auto-reply directing to the new one.
Also, I was incorrect. While the store website does not have any contact information, the main website at www.thebiotagroup.com does have contact information.
Hopefully I’ll get a response in the next day or two.

 

[Tomcitienet]

To update, Jake emailed me back and explained there was a shipping problem and they should be able to ship next week. Good customer service. I’m just impatient and having a bad day.

 

[Biota_Marine]

Hey Tomcitienet I'm glad we were able fix this, I apologize for the delay in response. We did stop shipping because of the delays from the increased holiday packages. My new email is [email protected] if you need to get ahold of me in the future.