CoralVue Support has been unresponsive?!?!

atlfishes · Sep 2, 2019

Ticket Code: CNC-LBXAU-213

I submitted a ticket on Aug 18 and requested support again on Aug 25 and then again on Aug 28th. This is troubling considering support in the past has been good. Where are you Carlos and why haven't i gotten a response?

Peace River · Sep 2, 2019

atlfishes said:
Ticket Code: CNC-LBXAU-213

I submitted a ticket on Aug 18 and requested support again on Aug 25 and then again on Aug 28th. This is troubling considering support in the past has been good. Where are you Carlos and why haven't i gotten a response?

Carlos was at MACNA this past weekend helping many, many people. I'm sure that they will be in touch soon.

@Jeff@CoralVue @CoralVue

motortrendz · Sep 2, 2019

Hmmm odd bc they're usually always on top of it. One of the reasons I keep coming back to reef octopus. Hope they get back to you soon. Keep us informed.

What did you need help with anyway?

atlfishes · Sep 2, 2019

Peace River said:
Carlos was at MACNA this past weekend helping many, many people. I'm sure that they will be in touch soon.

@Jeff@CoralVue @CoralVue

I submitted the ticket August 18th.

atlfishes · Sep 2, 2019

motortrendz said:
Hmmm odd bc they're usually always on top of it. One of the reasons I keep coming back to reef octopus. Hope they get back to you soon. Keep us informed.

What did you need help with anyway?

I know, they have been responsive in the past for Kh Guardian support. Posted it here because there isn't a sub-forum for it.

CoralVue_Marketing · Sep 3, 2019

atlfishes said:
Ticket Code: CNC-LBXAU-213

I submitted a ticket on Aug 18 and requested support again on Aug 25 and then again on Aug 28th. This is troubling considering support in the past has been good. Where are you Carlos and why haven't i gotten a response?

Shoot me an email at [email protected] and I'll forward it over to Carlos. I am not sure why there was a lapse in communication but we definitely want to help you out and make you happy!

CoralVue_Marketing · Sep 3, 2019

Peace River said:
Carlos was at MACNA this past weekend helping many, many people. I'm sure that they will be in touch soon.

@Jeff@CoralVue @CoralVue

Good meeting you in person!

andyg1960 · Sep 3, 2019

Carlos has always been extremely responsive to me. Must be some sort of a communication glitch

Dr. Dendrostein · Sep 3, 2019

atlfishes said:
Ticket Code: CNC-LBXAU-213

I submitted a ticket on Aug 18 and requested support again on Aug 25 and then again on Aug 28th. This is troubling considering support in the past has been good. Where are you Carlos and why haven't i gotten a response?

A LRS i visit that carries Coralvue products, isn't carrying 3K, been told there's 2-3month back order. Not good.

atlfishes · Sep 4, 2019

Jeff@CoralVue said:
Shoot me an email at [email protected] and I'll forward it over to Carlos. I am not sure why there was a lapse in communication but we definitely want to help you out and make you happy!

Hi Jeff, appreciate any help you can provide. Email sent.

CoralVue_Marketing · Sep 4, 2019

Dr. Dendrostein said:
A LRS i visit that carries Coralvue products, isn't carrying 3K, been told there's 2-3month back order. Not good.

The 3K has been retired. The 4K will be out very soon and will be WiFi controllable.

CoralVue_Marketing · Sep 4, 2019

atlfishes said:
Hi Jeff, appreciate any help you can provide. Email sent.

Got it! Just forwarded over to Carlos. Please ping me tomorrow if you don't hear anything by the afternoon and I'll give him a ring to see if he's waiting on an answer or something that might have delayed resolution.

Dr. Dendrostein · Sep 4, 2019

Jeff@CoralVue said:
The 3K has been retired. The 4K will be out very soon and will be WiFi controllable.

You need to have wholesalers understand that, because the explanation I got from my LRS is totally different. Just saying

CoralVue_Marketing · Sep 4, 2019

Dr. Dendrostein said:
You need to have wholesalers understand that, because the explanation I got from my LRS is totally different. Just saying

Thank you for the suggestion. I will let the sales team know! Honestly, when someone cares enough to provide good advice, believe me, we will take it! Sending an email now.

atlfishes · Sep 5, 2019

I got a response yesterday, thanks.

Mike N · Sep 5, 2019

Jeff@CoralVue said:
Thank you for the suggestion. I will let the sales team know! Honestly, when someone cares enough to provide good advice, believe me, we will take it! Sending an email now.

I want to buy more CoralVue products after this comment.

CoralVue_Marketing · Sep 5, 2019

atlfishes said:
I got a response yesterday, thanks.

Sweet! Please keep my email address handy if you ever need anything. I'm always here to help! Except when I'm sleeping ... but when I wake back up, God willing, I am here to help!