Hi,
Triton is a small company. You can watch the two year old videos of their office. In this video they show the production. I think the german and European market is much more conservative. People dont switch their system and even today many people do calcium Reaktors, 2 Part and other methods and only use ICP to check their tanks without using Triton 4 Part. I could imagine that american customers are much more open to new ideas and then you get a huge increase in demand thats rather difficult to handle for a small company. They already changed their 4 Part and ship 3a and 3b as powder and not liquid form. In the same time they starting to introduce their new N-Doc Test. It is frustrating if you start Triton and then you dont get what you need, but i am sure they are doing their best to resolve every issue. I met ehsan and he is a very friendly guy that takes his time to explain everything you ask. Also their staff is very friendly. I too had leaking Triton and they send me a free new set.
Regards Johannes