I placed an order at 4.30 PM and contacted the online rep at 4.50 to include $1.09 product to that order. I was told to shop locally. So rude. Been a customer with you guys for a long time... never expected a crapy CS from you guys... Your rep is correct... time to shop local or other online vendors. Bye.
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Customer service sucks
- Thread starter nanchil
- Start date
- Tagged users None
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
Hi @nanchil,
I'm very sorry to hear about this terrible experience. That's not the way we should be interacting with our customers. I'm going to send you a PM to see if I can get a few more details from you.
I'm very sorry to hear about this terrible experience. That's not the way we should be interacting with our customers. I'm going to send you a PM to see if I can get a few more details from you.
Thanks Adam @Bulk Reef Supply for working diligently on this one. I don't doubt that we will get this resolved for you @nanchil
@Daniel@R2R I think this is a great thread for vendor feedback.
@Daniel@R2R I think this is a great thread for vendor feedback.
Daniel@R2R
Living the Reef Life
Hi everyone! We've moved this thread to our vendor feedback forum. Per forum guidelines only comments by the vendor and buyer are allowed in this thread in order to keep the thread clean and allow for the best potential for resolution of the issue. The only exception to this would be posted links by other parties to their own feedback threads with either party.
If you've had a separate customer service experience not related to this transaction, you may start a separate feedback thread.
If you've had a separate customer service experience not related to this transaction, you may start a separate feedback thread.
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
