D-D P4 dosing pump looses the connection after power outage

[David Zencak]

My PRO version of D-D dosing pump is perfectly working on 2.4Ghz wifi network but once the power goes off for several minutes and then is back, the red led keeps flashing slowly and the pump never reconnects. I tried the reset button but no luck. What is the proper procedure? I am tired from removing device from the app and restarting the onboarding process after every power outage. Thanks!

 

[blaxsun]

Have you contacted the manufacturer or checked their support pages for this product?

 

[David Zencak]

Have you contacted the manufacturer or checked their support pages for this product?

I have checked the documentation and did not find anything related. I was hoping that somebody else experienced the same issue / can help.

 

[blaxsun]

I'm guessing your 2.4GHz network isn't on battery backup? How long do you wait to see if the pump will reconnect on its own?

 

[David Zencak]

I'm guessing your 2.4GHz network isn't on battery backup? How long do you wait to see if the pump will reconnect on its own?

No, it is not on backup but I will consider it. I was waiting more than 60 minutes to reconnect. At that time all other Wifi devices were connected. I tried to switch the power off / on, reset button... The only thing that helps is to remove device from the app and add it again but some settings are lost. It looks like the pump is trying to reconnect for some limited time and then it gives up forever...

 

[blaxsun]

Is this the pump? It says it has a battery backup for settings. The only thing that I could find is that there is a choice of split or mixed 2.4GHz networks (not sure if this would make any difference).

P4 Dosing Pump | D-D The Aquarium Solution

www.theaquariumsolution.com

 

[David Zencak]

Is this the pump? It says it has a battery backup for settings. The only thing that I could find is that there is a choice of split or mixed 2.4GHz networks (not sure if this would make any difference).

P4 Dosing Pump | D-D The Aquarium Solution

www.theaquariumsolution.com

Yes, this is the pump. It certainly stores its setting into internal memory because if I turn it off and on, all settings are there. The issue is only in case the power is back and the pump is up before the router boots and establishes WiFi network.