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Deep blue any thing but professional

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Jimmys91

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Wow just want to post what a terrible experience I had with Deep Blue's supposed customer service. Have a 24 x 24 cube and the stand is failing under its own weight (I bought it in April) I email them three weeks ago and they mail me back saying send pictures. I did, they write back saying looks like something feel on it, I said nothing has fallen on it. They write back saying floor must be unlevel. I write back saying it's not sending a picture of level on the floor in front of the tank. No response for 7 days. I wright back not happy they sent me a email I'll post here.
image.jpg
 
www.dinkinsaquaticgardens.com
It's a salt water tank it's moist under there but never water sitting on it. It looks to me like they use MDF that is some kinda plastic wraped/coated. The plastic had a small tear in it and let moisture in. Soften it and the weight of the tank is pushing the wall down.
 
Deltec
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

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