Deltec 400i is overflowing

[Tim92G]

I've contacted customer service but have not heard back yet, so I am posting here. They requested a video which I have reuploaded. Bubbles are not being produced and it is overflowing with pump controller set at level 1 and water level dialed down to the max. Does not make a difference whether air intake tube is connected to C02 scrubber or not.

Btw that is just dust on the controller, not salt.

 

[I never finish anythi]

How high is the water level ?

 

[Tim92G]

How high is the water level ?

It's always been 20cm minimum

 

[I never finish anythi]

Try it a little higher. 15cm to 25cm it the recommended hight . I'd try it at 15

 

[SteveMM62Reef]

I have to use a Reef Art Coral Frag Holder under one of my Skimmers to get the Correct Height. It’s not the same brand Sump as the Skimmer. Works very well and is sturdy.

 

[Tim92G]

I raised the height of the skimmer so operating water level is 15cm and still no change.

 

[Tim92G]

I guess the next step is to disassemble it and examine the parts to make sure nothing is clogged and soak in vinegar for 12 hours per the troubleshooting suggestions.

 

[bizarro124]

Did you try turning the knob the other way? It's all the way down so it brings up the water level in the skimmer.

 

[Tim92G]

Did you try turning the knob the other way? It's all the way down so it brings up the water level in the skimmer.

Wow I'm such a dunce. I totally forgot that turning the dial to the right raises the water level in the skimmer chamber, not lowers. Thank you! I dialed it all the way open to the left then redialed in the proper water height. It's working fine now