Disappointed in Kessil

[Shep]

Recently set up my old AP700 light but thee @Kessil app refused to connect to the light, ended up contacting customer support to see if they could help me troubleshoot it. Went through all the steps and nothing they suggested seemed to work. Finally they suggested trying to up date the firmware on the light. Well, I was unable to find the USB cord that came with they light and (annoyingly) no where in any of their manuals or product info does it list what kind of cable it is. I ask the support person what type of cable it is, they just offer to send me the cable for free......Well the first one gets lost in the mail, ok it happens no big deal. They send out a second cable, this one gets here but its the wrong cable, let them know and they apologize for sending out the wrong one and they'll send out the right one first thing in the morning. That cable got here today and it was the wrong cable again -__- I appreciate that they offered to send me the cable for free but after three tries, I think I will just buy it from Amazon. So as of now I have a fancy light that I can't really use because it wont connect to the app and that I can't update because Kessil managed to send me the wrong cable twice (probably three times but that one is lost in the mail) Oh well

 

[Kessil]

Recently set up my old AP700 light but thee @Kessil app refused to connect to the light, ended up contacting customer support to see if they could help me troubleshoot it. Went through all the steps and nothing they suggested seemed to work. Finally they suggested trying to up date the firmware on the light. Well, I was unable to find the USB cord that came with they light and (annoyingly) no where in any of their manuals or product info does it list what kind of cable it is. I ask the support person what type of cable it is, they just offer to send me the cable for free......Well the first one gets lost in the mail, ok it happens no big deal. They send out a second cable, this one gets here but its the wrong cable, let them know and they apologize for sending out the wrong one and they'll send out the right one first thing in the morning. That cable got here today and it was the wrong cable again -__- I appreciate that they offered to send me the cable for free but after three tries, I think I will just buy it from Amazon. So as of now I have a fancy light that I can't really use because it wont connect to the app and that I can't update because Kessil managed to send me the wrong cable twice (probably three times but that one is lost in the mail) Oh well

I'm sorry we got you the wrong cable!

Can you DM me the email you communicated to us with? I'll look into this and make sure the team that sent your cables is aware of the proper one.

 

[Rubberfrog]

I keep all those cables with the manual. I've learned that lesson the hard way (repeatedly).

 

[Kessil]

Recently set up my old AP700 light but thee @Kessil app refused to connect to the light, ended up contacting customer support to see if they could help me troubleshoot it. Went through all the steps and nothing they suggested seemed to work. Finally they suggested trying to up date the firmware on the light. Well, I was unable to find the USB cord that came with they light and (annoyingly) no where in any of their manuals or product info does it list what kind of cable it is. I ask the support person what type of cable it is, they just offer to send me the cable for free......Well the first one gets lost in the mail, ok it happens no big deal. They send out a second cable, this one gets here but its the wrong cable, let them know and they apologize for sending out the wrong one and they'll send out the right one first thing in the morning. That cable got here today and it was the wrong cable again -__- I appreciate that they offered to send me the cable for free but after three tries, I think I will just buy it from Amazon. So as of now I have a fancy light that I can't really use because it wont connect to the app and that I can't update because Kessil managed to send me the wrong cable twice (probably three times but that one is lost in the mail) Oh well

I found your email thread -

I just personally got the right cable and addressed it - it'll ship today. I've talked to the person who shipped your cable previously so this doesn't happen to anyone else!

Again - apologies for the mix ups.

 

[Shep]

Thank you so much for the response and for personally taking care this, I appreciate it!

 

[mthammer]

I, too, had an issue with trying to get my AP700 to connect. The issue was fixed by updating the firmware.
While here, does anyone know if there is a way to reduce the intensity of the Lunar mode? The blue is nice, but it's a bit too bright.

 

[Justanano]

As a mod and it's your thread in vendor feedback one would think you would know the rules of outside comments or post of any kind should be deleted

 

[Justanano]

Negative Feedback Threads:

Outside comments are NOT permitted. The reason for this is to allow the vendor and member work through the negative experience. The staff will remove posts by other parties not pertaining to the transaction. The only exception to this is that users may post links (without commentary) to their own feedback threads with the same seller/buyer. These are the only outside party comments that are allowed.

Just in case you didn't know the rule you enforce on everyone else