Diver's Den has really fallen

[jasonrusso]

Why would they post a wysiwyg picture of a fish with a clear parasite infection?

 

[vetteguy53081]

Why would they post a wysiwyg picture of a fish with a clear parasite infection?

Fortunately, they use file pics but I get what you are saying- not the best one to use

 

[jasonrusso]

Fortunately, they use file pics but I get what you are saying- not the best one to use

What you see what you get on Diver's Den. This is the actual fish.

 

[vetteguy53081]

What you see what you get on Diver's Den. This is the actual fish.

Yikes. They just get worse

 

[c_healy]

Yea they really went downhill since being bought by petco. I used to check it out all the time but now I rarely look there.

 

[vetteguy53081]

Yea they really went downhill since being bought by petco. I used to check it out all the time but now I rarely look there.

Dont quote me but I believe DD was sold again to a holdings company

 

[jasonrusso]

Yea they really went downhill since being bought by petco. I used to check it out all the time but now I rarely look there.

Petco sold them years ago. This is on the new owners.

PETCO Sells LiveAquaria to Holding group owned by Tropical Fish International | Reef Builders | The Reef and Saltwater Aquarium Blog

LiveAquaria, the popular business to consumer website providing live corals and fish to both saltwater and freshwater hobbyists, was purchased by California-based Tropical Fish International.

reefbuilders.com

 

[lagatbezan]

I don’t even bother looking at their site anymore. Unfortunately their quality is not the same and their prices are astronomical.

 

[HudsonReefer2.0]

Ship goin down

 

[c_healy]

Petco sold them years ago. This is on the new owners.

PETCO Sells LiveAquaria to Holding group owned by Tropical Fish International | Reef Builders | The Reef and Saltwater Aquarium Blog

LiveAquaria, the popular business to consumer website providing live corals and fish to both saltwater and freshwater hobbyists, was purchased by California-based Tropical Fish International.

reefbuilders.com

Oh, I did not know that. Must have happened while I was taking a break from the hobby.

either way, it’s pretty crappy now.

 

[Jay Hemdal Verified Community Expert]

Why would they post a wysiwyg picture of a fish with a clear parasite infection?

Kevin Kohen left there in 2021 I think. I'm not sure, but I think he is at Quality Marine now.

Live Aquaria Loses their Top Lieutenant – Kevin Kohen, to Depart

Kevin Kohen has decided to part ways with Live Aquaria the company he helped grow into a major eCommerce player in the specialty aquatics market per a social media post. Kevin was always interested in fish. His interest in rare and exotic fish was evident when he and his team came up with Divers...

www.reef2reef.com

Jay

 

[LiveAquaria Verified Sponsor]

@jasonrusso Thank you for noticing the problem with this Porcupine Puffer. We sincerely apologize that it was listed in our Diver's Den. It has now been removed from the site.

 

[mrpontiac80]

@jasonrusso Thank you for noticing the problem with this Porcupine Puffer. We sincerely apologize that it was listed in our Diver's Den. It has now been removed from the site.

I’ve purchased from divers den previously, but still did my own qt. The Midas blenny is doing well still today, But this concerns me because as a company advertising as a pre conditioned/quarantined source, even posting this fish just makes me question the attention to detail one would hope said company would have. Mistakes happen of course but I really hope for customers putting faith into divers den that this is a rare occurrence. I don’t normally throw out my opinion on things like this but I just don’t know how I feel about it. It’s unfortunate.

 

[jasonrusso]

@jasonrusso Thank you for noticing the problem with this Porcupine Puffer. We sincerely apologize that it was listed in our Diver's Den. It has now been removed from the site.

I'm sorry to call you out like this, but I expect more from Diver's Den. I see it as the upper tier of LA. Especially since I am actively going through a fallow period due to velvet where I lost 30% of my fish, I am more observant of it. Yes, I lost my porcupine to velvet, so I was looking for one.

I still see Live Aquaria as the best online livestock stores. I pick LA over other shops if they have what I am looking for, and will continue, but things like this show me that you may be slipping from your original mission. Putting quality over profit will result in more profit over the long run.

Please don't take it personally, but it should be a wake up call that something may be off if these things are slipping through.

Also, I hope it was removed from the site to be treated appropriately (CP).

 

[jasonrusso]

Kevin Kohen left there in 2021 I think. I'm not sure, but I think he is at Quality Marine now.

Live Aquaria Loses their Top Lieutenant – Kevin Kohen, to Depart

Kevin Kohen has decided to part ways with Live Aquaria the company he helped grow into a major eCommerce player in the specialty aquatics market per a social media post. Kevin was always interested in fish. His interest in rare and exotic fish was evident when he and his team came up with Divers...

www.reef2reef.com

Jay

He was the one that was supposed to run the place from what I could tell.

 

[mfinn]

I'm sorry to call you out like this, but I expect more from Diver's Den. I see it as the upper tier of LA. Especially since I am actively going through a fallow period due to velvet where I lost 30% of my fish, I am more observant of it. Yes, I lost my porcupine to velvet, so I was looking for one.

I still see Live Aquaria as the best online livestock stores. I pick LA over other shops if they have what I am looking for, and will continue, but things like this show me that you may be slipping from your original mission. Putting quality over profit will result in more profit over the long run.

Please don't take it personally, but it should be a wake up call that something may be off if these things are slipping through.

Also, I hope it was removed from the site to be treated appropriately (CP).

Many of us considered Divers Den as one of the best, but that was years ago.
Many consider them the bottom of the barrel now. They have been sold several times and each time it gets worse.
From shipping methods to the quality of the livestock.
Putting a picture up for sale of a sick fish should be more than enough to see what the company is about now.
Sure they have canned customer service responses, but it's not genuine.

 

[LaloJ]

Why would they post a wysiwyg picture of a fish with a clear parasite infection?

I have followed LADD for years, I'm in Mexico so that makes it impossible for me to buy fish there, although I must say that if I could, I would not currently do it. Since Kevin's departure as director, the quality of the fish has gone down noticeably, he is a great in the industry and it has clearly marked a before and after.

 

[melliiee]

Yea they really went downhill since being bought by petco. I used to check it out all the time but now I rarely look there.

They’re not even petco anymore right ? Even they were dropped by them? I’m having a huge CS issue with a order so seems like everyone that was running the company smoothly is gone with the wind!

 

[jasonrusso]

They’re not even petco anymore right ? Even they were dropped by them? I’m having a huge CS issue with a order so seems like everyone that was running the company smoothly is gone with the wind!

They haven't been Petco for a while. Even when Petco owned Live Aquaria, DD seemed to be doing their own thing. I thought that after Petco sold, they might have come back but it seems like it isn't the case yet.

It's really too bad.