**** DO NOT BUY AN APEX****
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Dave Bayliss
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care to expand on your issues?
Joedubyk
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It just completely shuts down. No rhyme or reason. Was working great for 4 months. Now it just shuts down. Everything The entire energy bar....
Joedubyk
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i hav e a home wrecker colony the size of a bowling ball and now the heaters wonrt even turn on. how can i relax when I have so much invested in this
Thaxxx
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Find out if it has the latest firmware update.
Update it, if it doesn't. The update should fix it.
The Latest Apex Classic Firmware Version is: 4.53_4D19
This is a known problem
Update it, if it doesn't. The update should fix it.
The Latest Apex Classic Firmware Version is: 4.53_4D19
This is a known problem
Dave Bayliss
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is there not a firmware update? what do customer support say? I'm guessing you've contacted them?
What is this lol
Did you try resetting the fuse? Or turning it off and on again? Usually people can do basic troubleshooting if something “completely shuts down”.
If programmed properly, outlets would go to fallback states if the head unit loses connection. You could literally trash the brain and the tank shouldnt miss a beat (And, you would be notified via heartbeat).
If everything is off, I suggest you check your breakers
Did you try resetting the fuse? Or turning it off and on again? Usually people can do basic troubleshooting if something “completely shuts down”.
If programmed properly, outlets would go to fallback states if the head unit loses connection. You could literally trash the brain and the tank shouldnt miss a beat (And, you would be notified via heartbeat).
If everything is off, I suggest you check your breakers
Joedubyk
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What is this lol
Did you try resetting the fuse? Or turning it off and on again? Usually people can do basic troubleshooting if something “completely shuts down”.
If programmed properly, outlets would go to fallback states if the head unit loses connection.
If everything is off, I suggest you check your breakers
Yes, I re-set the breakeres, re-set my wifi. re-set everything.
I can’t tell if you are trying to get troubleshooting assistance with your issue, or just bash the product and “warn” others.
if you would like help with the issue, I suggest first elaborating on the symptoms. What lights are visible on the head unit, the energy bars, etc.
Should be easy enough to plug your return pump into a regular outlet in the meantime. Take a breath.
edit: I’m out. I tried
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Dave Bayliss
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No need to be aggressive in the situation, we're trying to offer help
SuncrestReef
That Apex guy
Sorry if you had a bad experience, but telling everyone that their Apex will fail 100% is ridiculous. That's like saying "don't buy a computer...it will crash and you will lose everything". So nobody should ever buy one? Don't be so dramatic.
Yes, any piece of technology CAN fail, but saying it WILL fail so you shouldn't buy it is not sound advice. Plan ahead. Keep a backup copy of your config. Have a plan to substitute a regular power strip if necessary, keep spare parts in case something fails, or if you're really thinking ahead get a spare Apex pre-loaded with your config so if yours fails you can simply swap it out with a working unit and keep your tank alive, then contact Neptune Support to get the failed unit repaired or replaced. That's what I do.
Sorry if I'm not sounding sympathetic, but your attitude that it's junk and nobody should buy an Apex goes against the majority of successful Apex users.
Yes, any piece of technology CAN fail, but saying it WILL fail so you shouldn't buy it is not sound advice. Plan ahead. Keep a backup copy of your config. Have a plan to substitute a regular power strip if necessary, keep spare parts in case something fails, or if you're really thinking ahead get a spare Apex pre-loaded with your config so if yours fails you can simply swap it out with a working unit and keep your tank alive, then contact Neptune Support to get the failed unit repaired or replaced. That's what I do.
Sorry if I'm not sounding sympathetic, but your attitude that it's junk and nobody should buy an Apex goes against the majority of successful Apex users.
I take it you were alerted immediately via the heartbeat so then it is completely up to you to take action. Always have the life support equipment set to fallback to on. I'm not sure what else you were expecting to happen.
ccombs
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I am curious as to why it didn't go into the fallback state, if you have that properly programmed it would do that if it lost connection to the brain. From a troubleshooting standpoint, might have a problem at your outlet with home electrical, or simply the energy bar is defective.
Unfortunately these things happen. At work we have millions of dollars invested in equipment for situations that can absolutely not fail, yet sometimes things happen and we have to rely on our backups.
Here are my list of steps for troubleshooting.
1) Check the physical outlet with either a multimeter (best option), plug checker (cheaper but ok option from any store), or worst case just plug a lamp in or anything that isn't expensive and see if it turns on.
Assuming your outlet is fine, lets move on to the next step
2) Plug in a power strip and get your essentials going. This will be your heater, powerheads/returns, and lights.
3) APEX has great customer support. I scheduled an appointment with them and spent 2 hours on the phone with them. They even went through my file to be sure my programming was right. They followed up via email to be sure my issues were fixed.
This forum has alot of experts on the APEX and we will certainly help you out. I understand that it can be frustrating especially when you spend alot of money, but I am certain we can get you going.
Unfortunately these things happen. At work we have millions of dollars invested in equipment for situations that can absolutely not fail, yet sometimes things happen and we have to rely on our backups.
Here are my list of steps for troubleshooting.
1) Check the physical outlet with either a multimeter (best option), plug checker (cheaper but ok option from any store), or worst case just plug a lamp in or anything that isn't expensive and see if it turns on.
Assuming your outlet is fine, lets move on to the next step
2) Plug in a power strip and get your essentials going. This will be your heater, powerheads/returns, and lights.
3) APEX has great customer support. I scheduled an appointment with them and spent 2 hours on the phone with them. They even went through my file to be sure my programming was right. They followed up via email to be sure my issues were fixed.
This forum has alot of experts on the APEX and we will certainly help you out. I understand that it can be frustrating especially when you spend alot of money, but I am certain we can get you going.
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