Does anyone from Aqua Illumination

MoreReefPlease · May 25, 2020

So even after the update to the app and the new verify settings option, one light still is a different color during times when it's ramping up or down.

Robertellis30 · May 25, 2020

Jeremy K.A. said:
AI is THE WORST company I have ever done business with. I bought 2 hydra 26's and they released the HD's the day after, I said if I would have known they were releasing a new light I would have waited an extra day. I asked if I could send them back and exchange them for an additional $60 or whatever the difference was and they blocked my E-mail, phone number and never replied on social media. Now years later I can't login to my "MyAI" account. I'll never buy their products again after all of this. Sucks because I was new to the hobby when it happened and almost made me quit it

AI is owned by ecotech. They purchased the company and did everything to the minimum to keep ecotech name brand on the top.

Jeremy K.A. · May 25, 2020

MoreReefPlease said:
Isn't it crazy? This is one of the only industries were you can drop hundreds or thousands of dollars and be treated like Joe Blow off the street.

Seriously. It's absolutely appalling

Jeremy K.A. · May 25, 2020

Robertellis30 said:
AI is owned by ecotech. They purchased the company and did everything to the minimum to keep ecotech name brand on the top.

It definitely shows, and knowing that now it makes a lot of sense

MoreReefPlease · May 25, 2020

Robertellis30 said:
AI is owned by ecotech. They purchased the company and did everything to the minimum to keep ecotech name brand on the top.

Typical American corporatism. We don't want to spend the money to innovate more than our up and coming competitor or risk market share loss, so we'll just buy them instead.

MoreReefPlease · May 26, 2020

Why do mods remove posts that are negative to companies that pay to be supporters on this site?

Hmmmmmm.

Daniel@R2R · May 26, 2020

MoreReefPlease said:
Why do mods remove posts that are negative to companies that pay to be supporters on this site?

Hmmmmmm.

Hey man, it looks like one post (the one above this one) was removed as a result of a confusion on our part. I'm sorry about that. We restored the post. In the future, please definitely reach out to us directly about any questions regarding moderation. You'll get a quicker response that way.

Jeremy K.A. · May 26, 2020

MoreReefPlease said:
Why do mods remove posts that are negative to companies that pay to be supporters on this site?

Hmmmmmm.

They said they removed my comment "for derailing thread topic".
I just like how I spoke about my experience and it was removed. But I hope you get through to AI and can figure out whats going on with your lights because it sounds like quality control type issue

Daniel@R2R · May 28, 2020

Jeremy K.A. said:
They said they removed my comment "for derailing thread topic".
I just like how I spoke about my experience and it was removed. But I hope you get through to AI and can figure out whats going on with your lights because it sounds like quality control type issue

Hey sir, the issue with your post was part of the same confusion mentioned above. It has since been moved to its own thread in hopes you can reach a resolution with the vendor. You can find it here: https://www.reef2reef.com/threads/ai-lighting-issue.724245/#post-7526581

I'm sorry about the confusion that was caused by this.

Jeremy K.A. · Jun 3, 2020

Daniel@R2R said:
Hey sir, the issue with your post was part of the same confusion mentioned above. It has since been moved to its own thread in hopes you can reach a resolution with the vendor. You can find it here: https://www.reef2reef.com/threads/ai-lighting-issue.724245/#post-7526581

I'm sorry about the confusion that was caused by this.

I appreciate that! thank you