Tim i’ve had $12-$15,000 worth of your equipment. 12 radions six mp 60s 10 empty 40s plus a handful of variable bumps I think you should know that I’ve tried multiple times to reach out to your upper management they have mocked me and made fun of me and blocked me. I called in on a MP 60 that I dropped the dry side in my thousand gallon tank I was instructed to send it in for repairs. Four weeks later the tech called me and said why did you send this we don’t repair these. I said your service center told me to send them in and told me it was serviceable The gentleman was nice said it wasn’t. I was frustrated that I paid shipping and waited and had to redesign part of my tank to deal with the requirements of meeting that powerhead. Small discount was given I want to say 10% off retail I paid it and it was shipped to me. When I got it the dry side had a MP 60 head with a MP 10 power controller and guess what it didn’t work. I supplied pictures immediately to customer service and management. I was told it was not shipped out that way and I was a liar. Just component was hardwired together your staff could’ve asked to have it shipped back sent me a call tag and waited upon inspection to make an assumption that I was a liar I tried for six months to get someone to listen to me. Your staff single-handedly destroyed your customer. The water I maintain right now personally for my own enjoyment is a 550 gallon system a 950 gallon system a 2800 gallon system a 3200 gallon system and 8500 gallon system. My residential power bill last month was $1400. I only tell you this to know that I’m a heavy hitter and you probably would’ve gotten $50,000 more in equipment as my financial situation has gotten better and I have acquired more and more aquatics. All of your equipment close to $15,000 has been removed from my aquariums. I feel like you should reach out to me and research this. I can’t believe that no one has talk to me with the amount of posts I have put out every eco-tech post I see I have mentioned this. There’s not really a way to make something right that is taking so much for me and causing me to re-design everything. Some of the equipment was wonderful some of it was poor quality. As with any manufacturer there will be certain components that have design problems. The true problem was being mocked over and over by multiple people on your side through phone and through chats. This has tarnished your name. If you choose to restore your name you need to sit your staff down and make them understand that you will not except this. I don’t know what the fix is but I think you should start with your staff being humble polite and listening. We have the ability to FaceTime send pictures etc.
