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I you cycle the valves from fully closed to open a couple of times it may clear something stuck in them
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Never been a fan of restricting Durso drains with valves as that could lead to a potential flood, but what happens when you adjust the gate valves on your drain lines to fully open?

I was thinking you could attach the vaccum to the drain end in the sump, not the overflow box.

Yes they are all glued in. Why ?? Why would someone glue them ???? Oh woe is me. As K7BMG suggests I am going to have to disconnect all the lines and snake them. I want to go back and hit the original plumber of this tank in the side of the head.
Things that come to mind...... (I run dual durso's)
Do you run a refugium, chaetomorpa? Possible clogging from it?
The tee where you dump the excess flow back into you sump (I'm assuming that what your doing) could be clogged.
Has the flow from the return turn pump slowed any?
, but just a thought to run thru the return again.Evening. Just stopping by.
I would agree with flipper. What first drew your attention to the drain issue? If the drains stopped working did you catch the tank about to overflow, or the sump run dry since nothing was draining back. If that was the case I would agree drains. If you noticed the drains were just running slow with no water level issues in the tank I would side on the pump as being the issue.
If you are running a durso on each side as it looks, and they are independently plumbed right into the sump the chances both went at once are really small like you mentioned. I have seen crazy things happen. They have all happened to my tank, but just a thought to run thru the return again.
Sorry if I missed anything
Sounds like you do have a crazy system like mine. It could be you have a venting problem,. Somewhere there is a pressure imbalance inside the pipes that could create air locks causing a vacuum that interfere with proper drain function.
You mentioned he had put in some of his own lines. Something may have happened that started a siphon or suction on both pipes causing a vacuum type deal. This is all just wild guessing.
Have you shut the pumps down and restarted everything like you would after doing maintenance to see if that may reset the flow?

