One year old ...... Neptune sent a pdf on trying to resolve the issue . I ran the firmware update and the unit stopped working all the lights were on the unit itself had power but nothing was working including wav pumps ....
I'm in the dark about what exactly happened ...... It's good to know there is a speedy turnaround . I will send the unit out Monday after i reroute the aqueous cables and hook up the low voltage adapter to keep the head unit and modules going . Im glad I have a couple of vortec wave pumps running . I wander if the heater might have shorted the a relay or control board ? Or if the firmware fried something ?
Yea .... it's scary that a firmware update could make the unit go haywire ! They are too expensive to just have them just sitting around as a backup .... I have an old unit connected and it still works like a champ ! I was able to get the main systems back up and running without the EB832 with exception of the wav pumps and other minor backups and float switches .
