workhz
Valuable Member
I think the DOA rules people post on their own websites and r2r make sense. Chances are it’s really no ones fault a coral arrives in bad shape. Well, probably FedEx/UPS/USPS is at fault most of the time but that’s a different discussion.
eBay does have a money back guarantee which I’ve copied/pasted. How does that reconcile with the typical DOA standards? We know eBay typically sides with buyers so what are sellers doing or has this never come up?
“Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.
Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund.
Both buyers and sellers must meet all applicable return requirements. If an item is being returned, the seller is responsible for return shipping.”
eBay does have a money back guarantee which I’ve copied/pasted. How does that reconcile with the typical DOA standards? We know eBay typically sides with buyers so what are sellers doing or has this never come up?
“Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.
Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund.
Both buyers and sellers must meet all applicable return requirements. If an item is being returned, the seller is responsible for return shipping.”
