I've been using a lot of Ecotech products over the years and I was always happy with them. I recently put an order in on 11/2 for some Mobius chips to upgrade my pumps. I had ordered 3 of them and 2 of them worked right out of the box. I had issues with the last chip and I sent an email in to see if I can get it fixed or replaced. I got into contact with Cade and he was trying to work with me to get information. After giving him my invoice number I couldn't understand why he couldn't pull all of the information off of the actual invoice. None the less, I provide him all of the information he asks for, and today on 12/8 (well over a month later) he tells me to put a service request in. If you were going to do that why would you ask for the information in the first place if you don't even need it??? I don't get why I bought a chip and it was faulty and now I have to jump through loops to get a replacement?
-
Thank you for visiting the R2R Marketplace! Please consider becoming a Supporting Member today! In addition to all the perks of becoming a supporting member, this notice will also be automatically removed! Click here for more details and Happy Reefing!
Ecotech Marine Customer Service
- Thread starter tvpham93
- Start date
- Tagged users None
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
