Ecotech Marine tech support

[reeferlife1]

everyone said Ecotech good with tech support
i emailed to tech support almost a week but no response
what happen to their support?

 

[Daenion]

Same. Emailed them on Thursday last week got a reply yesterday that said fill out a form.

I think the service/warranty side is fine.

 

[reeferlife1]

hoping they reply back to me
thanks

 

[JetsIrish]

Very disappointed in my recent experiences. Their live chat option has been unable to locate a representative and they never returned my help request.

 

[CoralB]

Hmmm !! , that’s surprising as I’ve contacted them twice in the last year and never had a issue .are you sure your contacting them during biz hours ? Try calling them +1 (610) 954-8480 Please keep us posted .

 

[((FORDTECH))]

I contacted them for support couple weeks ago and they responded in 2 days.

 

[Rhapsody in Blue Reef]

I contacted them via chat on mobius and got a fast response and issue resolved promptly. I couldn't have been happier with their customer service.

 

[((FORDTECH))]

I contacted them via chat on mobius and got a fast response and issue resolved promptly. I couldn't have been happier with their customer service.

Oh darn I didn’t even think of that option. And I would assume that is one of there preferred methods to be contacted

 

[izzy1942]

everyone said Ecotech good with tech support
i emailed to tech support almost a week but no response
what happen to their support?

 

[reeferlife1]

Hmmm !! , that’s surprising as I’ve contacted them twice in the last year and never had a issue .are you sure your contacting them during biz hours ? Try calling them +1 (610) 954-8480 Please keep us posted .

i called few times during business hour no one answer, send them email no response

 

[reeferlife1]

just FYI i even send them purchased receipt from authorized dealer

 

[reeferlife1]

also units are newly purchased 3 months old

 

[((FORDTECH))]

I’m not sure if this is the case, but everyone has heard the saying, you catch more flies with honey than vinegar. Maybe you did not use enough please and thank yous….

 

[dadnjesse]

Customer support is pretty much non existent with any business these day's. I hate the chat option it's so impersonal.

 

[CoralB]

i called few times during business hour no one answer, send them email no response

That surprises me . Maybe since being acquired their help dept. got axed . Hope not as the imo was one of the last companies that valued customer satisfaction.

 

[CoralB]

also units are newly purchased 3 months old

Since they are still under warrant see if the dealer you bought them from can help or replace

 

[Rhapsody in Blue Reef]

It's also possible they're on vacation or not in the office for some reason this week. It's a small company, the customer service department is likely just one or two people. Frustrating for sure to not hear back, but I'd give it a little time and perhaps contact whoever you purchased the Ecotech product from letting them know the issue.

 

[reeferlife1]

I’m not sure if this is the case, but everyone has heard the saying, you catch more flies with honey than vinegar. Maybe you did not use enough please and thank yous….

i did spread Honey , i think not enough to attract flies LOL

 

[exnisstech]

I've only contacted them once with a question. It was a month or so ago. I wanted to know about running newer devices on a reef link vs using Mobius. Even tho my request stated I hated Mobius and refused to use it I received an answer in 24 hours. Their answer meant I would not be buying any more ecotech devices but I still received an answer quickly.

 

[Macdaddynick1]

Contacted them Friday September 8 via texting their phone number. They got back to me within a week, requested my purchase reciept next day sent me the part I needed.(screws) perhaps they’re just running behind.