Hi Noah,
Thank you so much for your extensive reply!
However, it’s disappointing to see the tone and comments you’ve made in this forum which contradict the communications you’ve had with ITS management and employees. All emails to management and ITS employees were replied to within 24 hours. In reviewing the numerous emails, you have stated “Thank you so much for answering so quickly… ;-)”.
I understand your disappointment Noah. It's frustrating when people like me talk this way about your product. A product that has a lot of potential and where a lot of effort has been put in.
On the other hand I hope you understand that this doesn't come from nowhere...
Yes, the first couple of emails were answered quickly but in time communication became worse. As you can see, I'm not the only one experiencing this.
If you think all emails were answered, you definitely are misinformed...
This simply is NOT true.
Your initial problems were with the Android version of the app using a less popular brand and model of the phone.
Pointing this out this way looks like you want to make this my problem Noah...
I'm sorry that in your opinion my Sony Xperia V is a "less popular brand and model of phone" but this very same phone and Android version was on your "compatible phone list" when I bought the iDip.
I think it is fair to expect the app to work properly then, but maybe you think about this differently.
As far as problems with phosphate, you are the only person to tell us your marine PO4 results are inaccurate.
This again is a school example of non-communication, I'm very sorry sorry to say so Noah.
If you can tell me, with dry eyes, that I'm the only person having these issues with PO4 then it's time to speak to your English colleague Luke Thurville...
The issues with PO4 were pointed out more than once and not only by me. This was told Luke personal and on the iDip Facebook Group that was discontinued.
All testers have a +/- so with a lower limit of 0.02ppm it is not surprising you get LO.
I understand Noah, but I think you're taking a little shortcut here.
Yes, if the lower limit indeed is 0.02ppm, I have nothing to complain. But for the end-user it's very hard to find out any technical specs concerning the iDip. How did ITS communicate with his customers when the PO4 lower limit went to 0.02ppm?
This was one of my previous mentioned conserns, not knowing anymore what "LO" means...
In this forum you said you had problems with NO3 but in your email you state “I checked the iDip with the Fauna Marin Reference Fluid today, NO3 and PO4. NO3 is perfect, again 11ppm against a reference fluid of 10ppm…
This has nothing to do with "controlling and following proper technique" and it's starting to sound denigrating.
This also was communicated with your colleague Luke Thurville and it started when the European distributor told me I should test my iDip with a reference fluid.
I did a lot of testing and you're absolutly correct Noah, that testing my iDip with the Fauna Marin gave me NO3 results that were really spot on, great!
But on the other hand, PO4 was way off, really way off. I told Luke the NO3 results looked great but the PO4 not that great... ;-)
Luke Thurville told me on the phone and on this Facebook group, this reference fluid "doesn't reflect seawater" and the iDip could NOT be tested this way...
Two interesting things here:
1) the PO4 issue has been mentioned
2) saying the Fauna Marin Reference Fluid does not reflect seawater.
Concerning the second, of course I checked this with Fauna Marin overhere in Germany and I'm sure you know what I wrote about their comment on this.
It's sad to see though, that you only pick some items out of my conversation and leave out the others...
This way you put things into the wrong perspective.
But okay, if the iDip CAN be tested with reference fluid, NO3 really is spot on! Unfortunately PO4 is way off though.
If it can NOT be tested with reference fluid, why are you bringing this up then? The results can NOT be trusted then, can they? Which one is it Noah?
Funny to mention is that Luke asked me where he could buy this Fauna Marin Reference Fluid...;-)
Finally, as you are aware, we will soon have the ReadySnap 8 marine water reference solution with confirmed with known analyte values everyone can test and compare.
That's great Noah, eventhough I'm not sure we need again another reference fluid.
What distinguishes your ReadySnap 8 marine water from say the Fauna Marin Noah?
I think most things has been said Noah. From here we have to look forward.
It's more than okay that you point out your feelings about my comments to me, but why don't you point out the many times I said the iDip has great potential, well made, user friendly etc...?
And I DO think about it this way. If ITS can solve the remaining flaws and I think they can, we have a great testing device in our hands which can be very, very popular.
As you know Noah, I'm from Holland and live in Germany. Germans are very accurate, they simply are.
The first thing I think they would do, is test the iDip agains well known Reference Fluids.
The second thing probably is, they send in there Reference fluid and their marine sample to a recognised lab.
Case closed...
What I mean to say here, it makes no sence discussing the same issues time after time after time...
We will all benefit from it when the iDip is accurate. All the input that was given, no not always as nice, is meant to make the iDip better!! Please keep this in mind!
And when you think everything is more than okay, that's fine by me. Eventually we will find out whether this is true or not. Then we can stop giving you input anymore.
Noah, we are only human and it's allowed to make mistakes. Important is how to deal with these mistakes...
I think most of the users will understand that things has to be improved, polished. I'm glad things improve but most important is: BE HONEST ABOUT IT and COMMUNICATE... ;-)
For me, user of the iDip, I want to know what is happening. I want to know when things like specs or limits has changed. We put an enormous amoutn of money into our reef tanks and we are dealing with living creatures.
We have to know whether our test device can be trusted or not, I'm sure you understand.
Let's learn from this and make the iDip better!
Also, I have arranged for another free marine refill box to be sent to you.
Thank you so much Noah! Will this be send by Luke?
I will let you know as soon as it has arrived.
Noah, for now a have a remaining question: I'm almost out of CA strips.
Do the new CAH strips replace the old CA strips? Or are these still available?
