Fantastic Customer Service! (Neptune Systems)

[TexasTodd]

About three weeks ago I purchased a used 150g system. It had extensive Neptune products integrated. I've used some of their controllers quite a few years ago and they were always great.

I'm not the best at IT type things so a friend helped me get it going once moved. Shortly after, one of the items quit working. I reached out to Neptune through their website and got fantastic help. They were able to walk me through several tests to pinpoint the exact problem. They also knew from the start that I purchased this USED.

They then offered a solution that I feel was above and beyond necessary. One of the best companies I've ever dealt with.

Thank you!
Todd

 

[A_game43]

Dido , This is great to hear, I dealt with them a month ago with my WAV powerheads and had the same really good experience - great communication through email and problem resolution!

 

[Reefcowboy]

When the new Apex was having issues on its launch, I contacted them and got 4 calls on a sunday. By nightime I had the unit running. Exceptional support

 

[TexasTodd]

Yep, emails, a couple of calls including after determining the issue, then follow up emails confirming I was satisfied. Pretty much a case study of exactly what companies SHOULD do but almost none actually do.