Finally a Heater that Keeps Temps Stable

[polyppal]

Geese they ain’t cheap are they?! But honestly 60% of using a controller for me is more precise heat monitoring and backup. If this is truly a next level heater I might forgo the controller

 

[PeterC99]

Mark,
Since you purchased the extended warranty, the extra two years will definitely kick in after the 5 year.

Great. Does this apply to all your customers? I also purchased the extended warranty.

Thank you!

 

[Innovative Marine]

Great. Does this apply to all your customers? I also purchased the extended warranty.

Thank you!

Sure does, all existing that purchased extended warranties will get another 2 more years! 7 years total!

 

[thedon986]

There is an audible click when mine turns on or off so it sounds like it's using a mechanical relay. A solid state relay would seem to be a better idea since they can be cycled many more times before failure.

Did you ever get an answer on this audible click? Normal? I set my HELIO up about 3 weeks ago and hear the click all day long.

 

[Malcontent]

Did you ever get an answer on this audible click? Normal? I set my HELIO up about 3 weeks ago and hear the click all day long.

No, mine had low flow errors which turned into sensor out of water errors. I then relegated it to heating stored water only (no livestock) and then it stopped heating altogether.

 

[PeterC99]

No, mine had low flow errors which turned into sensor out of water errors. I then relegated it to heating stored water only (no livestock) and then it stopped heating altogether.

Did you contact Innovative Marine about the warranty?

 

[Malcontent]

Did you contact Innovative Marine about the warranty?

Not yet but I've lost confidence in the product and went back to my tried and true Fluval E heaters (which have dual temperature sensors and an electronic thermostat).

 

[PeterC99]

Not yet but I've lost confidence in the product and went back to my tried and true Fluval E heaters (which have dual temperature sensors and an electronic thermostat).

Sorry to hear that. I did get my IM controller replaced under warranty and it’s been flawless for 8 months.